Progressive Insurance

"No No No No- I had this insurance when I lived in Texas. Their customer service is TERRIBLE! I had been hit, and the car actually ended up being totaled. I called 3 days in a row to report this accident and when I finally got ahold of someone I was rudely told "well it wasn't your fault so why are you calling us?" I was shocked. I had always been told that any accident, even if not your fault, you call your insurance company to report....especially because my car had been totaled and my son and I had been taken to the hospital. I was never asked "are you okay, what can we do to help facilitate a rental car, etc?" I made the decision never to use Progressive car insurance again- and I haven't."

"Progressive’s customer backed into my car. He assumed full liability. My car is less than 3 years old. Bought it brand new off the lot. 42grand. My childhood dream. Never been hit before now. Progressive initially wanted to replace my factory parts with cheaper aftermarket parts. I did not agree to that. Luckily the body shop was able to get OEM parts for the same price. Progressive agreed to replace every thing except the front passenger fender. The fender, they want to go the cheapest route . Hammer out the dent and fill it with body filler. I requested that they replace the fender . The fender did not have body filler on it before the wreck. I did not want it on there after the wreck. To me that is not restoring the fender to the previous condition. If the car were older and beat up. I would not be so picky. But this car is my baby. The car I always wanted since I was a kid. I have made countless phone calls trying to find a person who can actually make a decision at this level. Everyone was pleasant. Most of the time when you call you get a voicemail saying they will get back with you the next business day. You cannot talk to anyone right on the spot. I have spent a couple of hours calling and talking to different people at progressive. Pretty aggravating. When I was able to finally talk with the lady that could make a decision after being passed around for a couple of days. She just point blank said they would not replace the fender. It was their decision, not mine. It was their and the body shops decision . Not the victims. Wow , I have no say so, on how they are going to repair my car. How is that? Progressive kinda blamed it on the body shop. Saying if the body shop decided to replace the fender they would agree to it. Little did I know when I choose this body shop. They are one of progressive’s chosen body shops. Not sure who’s best interest they have? Mine or progressive’s. It all about the $$$$. Not the victim. I looked it up. Progressive netted around 2 billion last year after all their expenses were paid. So here we are today Nov/28/2023. Claim #23-5290507 I am going to have to pay $600 out off my pocket to have my car completely restored to its previous condition. I really do not understand why I do not have a choice on how my car is repaired since their customer assumed liability. They have their policy, they do not care about your policy’s It is really pretty sorry! It is all about profit to Progressive. I do not know what else to say. Not sure what route I will take next. But I will not let it end where we are at."

"This insurance company is a terrible company and if you have problems with them call the INSURANCE COMMISSIONER or go online and file a report on them. They need to be held accountable for their actions. I have already filed and an investigation has been opened as they added a driver to my policy without both parties permission and stole $526.33 and emptied my bank account. Now they tell me that my bank has the money they took and when they release it I will have it. My bank says that is false that no money has been sent from progressive! Crooks and thieves is what they are and I will file over and over again until they make this right."

"Progressive customer service is awful had an agent Rashawna and have only spoke with her maybe once she never responds and when she does it’s days later. This isn’t even my insurance I got hit by someone with progressive. No communication at all and no help in fixing their mistakes and the 3 people I spoke with all had attitudes I’d give it less than one star if I could"

"Worst insurance company on earth. Progressive insures the most careless drivers on the road and further victimizes people when their insureds cause a loss. They also give you rates and sell you an initial policy without checking your driving record or claims history and then review them before your renewal and jack your rate up usually to twice as much. Zero customer loyalty. I wrote policies for a good insurance company and heard everything there is to hear about Progressive by their customers. Progressive needs to go out of business for the betterment of mankind."