Costco Tire Center

"Set an appointment for a specific time, weeks in advance. It’s a tire rotation with no reprogramming to the pressure sensors. Waited for over two hours to get 4 tires switched. I was informed it was their busy season so it would be an hour and a half, and they had to wait for a bay spot to open. Excuse me…? Is not my reservation supposed to save my spot? It’s literally the definition of the word reservation. If they’re are not going to adhere to reservation times, they should implement a system to call customers and give them a 20 minute window as to when to arrive. The only reason they get two stars is because of their excellent tire prices."

"My tires were on in 2 hours, showed up at 7pm, done at 9pm. Be patient and nice and your tires will get done fast!"

"Earliest appointments are 2+ weeks out but it doesn't matter anyways. Showed up for appointment time, quoted 1.5 hours, got a call they were starting on it over 2 hours after my appointment time. Not worth the savings"

"1 star for poor and rude service. I had an appointment for new tire installation. Was told 60-90 mins. It took nearly 3 hours. I was willing to gloss over that because they were very busy. After 25 miles, I returned for my tire retorquing as instructed. I was quoted at 15 mins. I did some shopping and came back 20 mins later. While I was asking about my car. Another person was dropping theirs off for a retorquing. The person at the front desk apologized for the delay and said it would be another 10 mins. So I waited by the service desk. Asked again in 10 mins. And was told my car was next and it would be 5 mins. 5 mins later the person who dropped their car off 20 mins after me received their keys. I was told my car hadn’t been serviced yet…. So they bypassed me to work on someone’s else car for the same service. I mentioned this. Front desk person went to the garage and came back with my keys. Told me to come back another day… they still hadn’t touched my car. I was in shock at this point. I complained and finally 10 mins later the garage person told me she couldn’t find my car. I had been standing by the service desk for over 30 mins and no one thought to mention this. And “miraculously” she found my car right away and got the job done in 5 mins. 1 star for being ignored and lied to while waiting. And 1 star because they weren’t very apologetic for their mistake. When the keys were returned I received a snarky reply that the car was parked out front and “easy to find.”"

"Hello Costco Tire Center, I'd like to thank your employee Marc who helped me out today. One bar of my car trunk suddenly broken after I finished shopping at Costco. The trunk couldn't be closed. So I went to your center to ask for some help. Marc voluntarily helped me remove the broken bar. I really appreciate his help. I am glad your Center has a such good heart staff. Now I know where to go for my next tire replacement."