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The Wine Merchant
3972 Edwards Road, Cincinnati, Ohio, United States
About the The Wine Merchant
The Wine Merchant is a premier destination for wine enthusiasts in Cincinnati, Ohio. Located at 3972 Edwards Road, this upscale liquor store offers a wide selection of fine wines from around the world. Whether you're looking for a special bottle to gift a friend or want to add to your own collection, The Wine Merchant has something for every palate. With knowledgeable staff on hand to assist with recommendations and pairings, shopping for wine has never been easier. Visit The Wine Merchant today and elevate your wine experience.
Photos of The Wine Merchant
3972 Edwards Rd, Cincinnati, OH 45209, United States
Opening hours of The Wine Merchant
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 18:00
Sunday:
13:00 - 17:00
Reviews of The Wine Merchant
"Wonderful variety and always willing and able to recommend a wine for your meal. We always buy there when prepping for holiday events."
"I have been here a few times but this past weekend was my LAST TIME. I have always had great customer service and recommendations in the past with two gentlemen working the front. On Friday, my parents came to town from 8 hours away and I took them here for a wine tasting. We walked in and I asked the young lady where to do the wine tasting and she showed us. I loaded my card up and the machine was down so we waited for them to reboot and fix it- which was fine. Then, one of the bottles were empty after we tried tasting it and so we asked her to replace it since we only got 0.5 ounces (when we selected a 1 oz pour) and the older lady yelled from across the bar “it only charges you what you get” and I asked if they could replace the empty bottle so we could try more and they of course said “no”. There was also a sheet that described all the different wines and one of the bottles was labeled $74.99 but the exact same bottle on the screen said $90 so I asked them to check which one it was- nobody updated us. After we tried everything, we picked one $75 Chardonnay and a $100 Cab. We went up to check out and she tried charging 2 chardonnays in which I said “those prices shouldn’t be the same” and the older lady said “I already told you the price on the sheet was wrong, so this is the right amount” (first of all, no you didn’t, you only told the other younger worker and second, you charged one of them lower so I was being a fair person to tell you that the other should’ve been $100). Then, she goes “ok fine I’ll give you 10% off”. Oh, thank you so much for the 10% off, that doesn’t negate your horrible customer service. I used to recommend this place to everyone but that will no longer be the case."
"Follow up: A comment was left by the owner apologizing and offering a refund. I was willing to accept but then they also never followed up and did anything... which makes me believe it was just to look better on Google. I've never been back and don't have anything good to say about this place. Original Review: If I could give 0 stars I would. My boyfriend and I visited the shop today and I won't be back. We've been here a few times in the past and like to try different wines at shops and wineries all over the area and usually have great experiences... not today. We used the Wine Station and I liked one of the Spanish whites so I wanted to buy a bottle. I picked it out off the sales floor and it was marked as $19.99, but when I took it up to the register they charged me $21.99... not a huge difference, but I asked them to check and price and they did and agreed that it was marked as $19.99. Then an older guy walked up and rudely said well the computer price is right so do you want it or not? I went ahead and paid for it because I wanted it for company that night, but I was fuming on the inside. They literally just lost a customer over $2 when it was clearly priced and they were in the wrong. The older gentleman seemed to only be interested in giving customer service to people who were around his age and looked like they were going to spend more money than we did. Well, after treating me like that he is correct, everyone else is definitely going to spend more money with you because I'll never be back."
"We had a wonderful experience at Wine Merchant today. We started by sampling wines at their automatic wine pour station and found some selections that we went on to buy. The staff was helpful and warm, giving insider advice on good bargains in the styles of wine we enjoy. Everyone there was engaged in helping us have a great experience. I got good advice about whether Tokaji should be enjoyed in an evening or over a few days (invite friends and enjoy). I picked up some bottles of different varieties of red wines to hold onto and enjoy in the coming years. I look forward to my next visit to Wine Merchant!"
"Customer service is something that’s lacking in a lot of places. This place is no exception. We weren’t greeted when we walked in. We were never asked if we needed help. We walked the whole store and nothing. We even viewed a selection right in front of the register and the gentleman there didn’t chime in once. He was nice I nice we checked out. But I expect more from such a beautiful place. Nice selection and beautiful ambiance."
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