Michel Tires Plus 272 West Mitchell Avenue, Cincinnati, OH 45232

"This location is very accommodating. My appointment was for 5p but they were running behind and that was explained. It became very busy while I was there. The phone was ringing, random customers coming in for assistance with air in their tires, questions they had about their car and then setting up appointment. El (sp?) was very calm, very professional and every customer received the attention due to them. I was very impressed watching him and his interactions with every customer he encountered."

"I highly reccomend this TiresPlus on Mitchell Ave! They replaced the tires on my car and did an oil change. All the employees were very nice and knowledgeable. When I dropped off the car the store manager walked me through several different affordable options on the tires and kept me updated on the status of my car! I will definitely be going back to this location from now on!"

"John helped me with an issue that had been driving me nuts for over a year. He also was the first mechanic I went to who was honest with me and told me what really needed to be repaired on my vehicle. He also found another problem a different tire dealership created with my car and told me how to go about getting it repaired free of charge. I owe John EVERYTHING!"

"Customer service is horrible. Called on 11/15/2023 to get price for 2005 Kia Sorento front bearing/hub replacement. Has already had it verified and inspected and was looking for a facility that replace Press-fit bearings. Jason, the service manager was very polite and thorough, qouted us a price of $412 out the door, we scheduled appointment for 11/16/2023. We dropped the Kia off 11/16/2023 for service. Jason was not in, but the store manager was. He was very rude and short when speaking to my mother in person, and then to me over the phone about the repair as if our business was an inconvenience for him. He told us that Jason misqouted the price and that it would be an additional $200,and that with the miles and year of the car, he wouldn't be able to guarantee the work. When I questioned him about it he became defensive and off-putish with my mother and myself, then said we can just leave. We asked for district management contact to no avail. Normally, I would just smile and take my hard earned dollars to a facility that enjoys doing business correctly, but I don't want the technicians to suffer from bad management. Is this the next Tire Plus location to go under? If so, keep up the work, it'll go under much faster with people like this Sir at the helm."

"I think they do good work. My car is '09 Honda Accord and it runs good. However when they suggest repairs and I follow up it never fails they find something else which drives cost of initial visit way up. The original visit was between $40 to $50 for repairs which was ok but before they were finished I was informed there was another issue which made final cost $400 or so. Lucky for me that I still had enough in my checking account. This is second time I was told one price and when it waS time to fix it they find another issue which changed original quote. Going forward I'll just say fix whatever new issue is, the next time."