AAA Bob Sumerel Tire & Service - Colerain 3663 Stone Creek Boulevard, Cincinnati, OH 45251

"DO NOT DARE DEAL WITH THESE PEOPLE!! PICTURE BELOW!! Had Two cars towed to this location..Car #1 blew up on the highway and had no idea what was wrong and Car #2 was a suspected transmission leak because hood was smoking after being driven and car was over heating. Had a diagnostic done on both. Car #1 they said was an engine problem and they refused to touch it…okay fair enough. Car #2 was told that everything that needed to be done was mainly tire and joint maintenance and things of that nature but there was no leak and everything under the hood was fine. Also was told they test drove it TWICE and still no signs of any leak. Then I ask again and make sure the car is safe to drive and I’m told it’s safe to drive but they could not test drive because there was no gas in the car. But had already been told TWICE that it was test driven?? Only thing that I had done was a battery put in Car #2 because they wanted 1500$ to fix everything and I just didn’t have the money. so pick up #2 and the same day I now have a MAJOR GAS LEAK?!?! and my car is smoking MORE than it was before?!?! And now the car is also having other issues and can no longer be driven…GREAT. Go to pick up car number #1 and MY WINDOW IS BUSTED OUT. tried to say they aren’t liable and all this stuff but I know for a fact THEY were the ones who did it because (1) WHY were the items I had in my back seat taken out AND PUT IN MY TRUNK before the window was busted ?? (2) WHY was the window busted in a place you can’t even reach the handle AND ALL FOUR DOORS WERE VISIBLY UNLOCKED because it’s an old car so you can see that the locks were up?!? (3) why were only specific fuses that only a mechanic would know to take CLEANLY taken out of my vehicle (4) AND WHY was the entire mechanism that closes my trunk COMPLETELY taken out and sitting in my trunk?! (5) WHY out of about 7-8 other cars was MINE the only one with a busted out window ?!? These so called “mechanics” will leave your car in SIGNIFICANTLY worse conditions than you dropped it off with and claim they aren’t responsible. THEY ARE RESPONSIBLE AND WILL BE HELD ACCOUNTABLE!! This is completely unacceptable especially for a company as big as AAA!"

"Don't go to this location if you need work done in a timely manner. I had my car taken there 3 times now each time it has taken 2 3 and 4 days to even find out what was going on and then another day to finish the work. Also ladies one of the employees (I can't remember his name) talks down to wome. This is the last time I will be going to this location. Prices are reasonable but if you depoend on your car you will not get it back same day or even next day"

"I had my vehicle towed to this location because it wouldn't turn over to start. Well a few days later they ordered the part and reached out to me to say it was ready to go. I went yesterday and paid almost $600 and my vehicle still wouldn't start and it was shaking and overheating. I went back in store, they said the mechanic left, but this Michael Lewis guy was very rude and said well he going to feed his kids tonight. I mean are you going to feed your kids after the money I just paid and my vehicle is worse now then when I brought it in. He refused to have my car worked on again and told Brent to give my key and vehicle back. After that altercation with Mr. Lewis, I will not be back because as a female I was treated like I didn't know anything. I know about my vehicle. So please don't deal with this location especially if Michael Lewis is going to continue to be there. I wasn't treated right at all and my vehicle is worse than before. JUST SAY NO TO THIS LOCATION!!!"

"Had my 2003 Dodge truck wheel bearings replaced there a year ago prior to a road trip to Cali'. Although mismatched so far so good after paying over $400 for each bearing. (not including labor) Initially asked them to remove all 4 wheel spacers and repair a bad valve stem in rear tire. (none of this was done) When they did do it after i arrived to pick up my truck they cut a 1 inch gash into my steel rim replacing valve stem. over a thousand dollars later for the work i just settled for hittin' the road. Should have just done the bearings myself."