Pelle's Tax Services

"Based on my experience, I ultimately wouldn't return for services. Here are the pros and cons for me. Pros: friendly customer service and timely. I love supporting small businesses. Cons: they actually messed up my taxes by submitting my student loans as mortgage loans and submitted an incorrect amount for charitable donations. They were able to submit an amended filing for the federal online but I had to mail in the amended filing for KY. They provided me the address to mail it to but, unfortunately, they provided me with the incorrect zip code for Frankfort. I knew this because I was raised in Frankfort. If I didn't know that, I fear my submission would have been lost in the mail. My visit was early in 2021, in which the COVID-19 vaccine was not easily available for most people and the mask mandate was active for indoor services. Only one employee was wearing a mask and two maskless employees were very close to me, which made me feel a bit uncomfortable. Everyone is entitled to their opinion on the topic but I appreciate it when customer-facing businesses approach with caution and place safety first."

"Such a shame! Someone talked so highly of two women that work there and referred a friend (self) only to be talked to, in my opinion, unprofessional and if I might add rude! This place is Way too expensive and has no time for humility... so to all friends do it online at irs site or H&R Block.. It’s easy and guides you! That’s my experience and opinion.. It’s not what you say it’s how you say it!"

"Pauline as always is absolutely amazing. We've been going to her for years and she treats us like family and always helps us get the most out of our returns."

"Awesome experience as always. Prices cannot be beat especially with the service provided. I brought my fiancee in as a new client and she was incredibly happy with the customer service and attention to detail that Pelle's Tax Service is very well know for. We had both our taxes done in less than thirty mins and we both left feeling comfortable that our taxes were handled professionally and accurately, as well as more knowledgeable in general. I am proud to say I will be a lifelong customer's of Pelle's and now believe my fiancee is as well!! We love supporting local, and family owned Business's and this is not just a great business but and awesome family as well."

"The process itself was very easy, understandable and the staff is about as nice and professional as they come. A warm family environment. Unfortunately though, I had my appointment on February 1. I called on March 4 as the IRS showed nothing for me, and the return was never completely submitted. Meaning for over a month, my return sat unprocessed. I understand these things happen but the funds being with me by now, which is my reasoning for filing so early, was pivotal. I would have thought when they admitted this error they would have at least offered to refund my processing fee."