Jackson Hewitt Tax Service

"Please do not go to this company for any of your tax needs. I was quoted a price for completion and was not permitted to pay until my taxes were done. They made me pay $40 more than what I was quoted, no exceptions. The owners apparently do not seem to care for their clients just their money. The staff was pleasant and understanding, but their hands were tied. Overall this is bad business. Save your money and go elsewhere. I wish I could give zero stars."

"An appointment was made for 1:00 the same day. My preparer, named Crystal was right on time. She got right to work and within a half hour my taxes were done including a refund. She was friendly and was happy to answer any questions. It really was a great and efficient experience."

"I arrived at 11 for my appt at Walmart in Cuyahoga falls. The accountant, Tanya showed up late. She did not say hi or tell me her name. Several times during our appt I asked Tanya a question and she said. "Like I told you already when u asked the first time..." The hour and a half session we had was very uncomfortable because most of what she said was either arrogant, insulting or inaudible because of the plexiglass and her mask. I've never reviewed any business ever in my life and I'm not easily dissatisfied with businesses, but this was just ridiculous."

"I went to the Walmart where you have a booth set up. Located in Stow, Ohio. The lady that helped me with my taxes was very very nice, and walked me through everything that she was doing. She also got me a discount because I was filing for my stimulus refund on both amounts. I was extremely happy. I will continue to come to you with all my tax services and questions!!!!! Thank you sooo much!!! Sincerely: Denise Richards."

"Loved my experience there. The Preparer took time to know me and learn about my hobbies. May not seem like much but it's the personalization that matters. And they have cute little decorations"