Best Buy

"I purchased a set of Bose noise cancelling head phones a year ago. They suddenly stopped working. I went to this store around 10:30 to see if they could assist with this issue. I was told there was nothing they could do as I discontinued my protection plan. The associate made no attempt to help me. Hmm no warranty? A phone number to Bose Customer Service. The associate was more interested in gabbing with the two guys she worked with than applying any customer service. Sad I was the only customer in the store. Sorry Best Buy but my wallet is moving elsewhere"

"I will not again...or ever recommend buying an appliance from Best buy. I bought a new washer in mid November. It started smelling like smoke in early Jan. I called and asked for a new one. The said no there's only a 15 day return policy. So they said they would fix it. Geek squad came out said it needed a new part. Weeks went by. Finally they called set up an appointment for the repair.. another week went by. Then day of the "repair" they call me and say they cannot get the part now. So now they say I can get a new washer.. but then they can't get me the same one. So the end up sending a crappy basis one and a 10 $ refund do not buy from them"

"Calm environment the day we went. However, their alarms went off left and right.. made us feel like we couldn't pick up items to see if we liked them enough to buy and made me feel like we were trying to steal everything. Very uncomfortable feeling."

"I got my son's phone off for geek squad repair and the boy working on my order with super friendly and amazing. However when I got home later and tried to call to see if it was done apparently you can't talk to anybody at the store it gets routed to somebody who has no idea what I'm saying and could not find my account even though I was reading everything from the email confirmation. I told him I literally just needed to find out if my order was done and he said I would have to physically go to the store......15 mins on the phone for that!"

"My husband and I don't go to Best Buy all that often but have gotten our past 2 TVs from there. It was a good experience each time. Sales people seemed knowledgeable and not too pushy. We also had a good experience trading in our phones and received a little more than $1000 worth in Best Buy gift cards which we used toward the purchase of our most recent TV. It's a nice Best Buy in the area when you feel like you need to go in person to get whatever electronics/appliances you're in search of. I noticed how many options and variety there is with their products, and I'm thankful for their phone trade-in service which helped us out a lot."