Jackson Hewitt Tax Service
16606 Chagrin Boulevard, Shaker Heights, Ohio, United States
About the Jackson Hewitt Tax Service
Jackson Hewitt Tax Service is a finance institution located at 16606 Chagrin Boulevard in Shaker Heights, Ohio, United States. Although their tax advance loans have ended for this year, their Tax Pros are still available to help you maximize your refund. You can drop off your tax documents and a Tax Pro will handle the rest, including a quick call to review your final return and convenient e-signing. A Refund Advance loan is a great option for those who need money before their tax refund arrives, as it is repaid with your refund. Appointments can be made for in-person tax preparation, drop-off tax preparation, and assistance with IRS letters. It is recommended to book an appointment online or by calling (216) 912-9855, but walk-ins are also welcome at the 16606 Chagrin Blvd. office. The Tax Pros at this location speak English and are dedicated to helping you make the most of your tax return. Remember, when every dollar matters, it matters who does your taxes™.
Photos of Jackson Hewitt Tax Service
16606 Chagrin Blvd, Shaker Heights, OH 44120, United States
Opening hours of Jackson Hewitt Tax Service
Monday:
11:00 - 19:00
Tuesday:
11:00 - 19:00
Wednesday:
11:00 - 19:00
Thursday:
11:00 - 19:00
Friday:
11:00 - 19:00
Saturday:
11:00 - 19:00
Sunday:
12:00 - 16:00
Reviews of Jackson Hewitt Tax Service
"Even though I was Last minute Lucy this year, I was treated Professionally and with patience. Ms. Jacqueline Moore took her time, answered my questions, Every one that I had, which is Exactly what I expect from my tax lady. I can say I’m a customer for life."
".Myself and husband came in by appointment the last day of tax filing, and had our taxes prepared by Jacqueline Moore who was very professional and helpful and we would like to thank her for serving us with filing our taxes. We as well appreciated the good vibes, laughter and welcoming and customer service from both employees Jacqueline and LaShaunda."
"I had an awful experience with this place, that resulted in not only undue stress, but also, there was no service rendered. I lost my father in October 2021 and was told I’d need to file his taxes. He had used a Jackson Hewitt office last year in Medina before he died, and he had a good experience, so I tried to use the one in Shaker Heights. First, there was a miscommunication with the one advisor on hand, who thought my father was still alive and lectured me that I couldn’t handle his taxes without having power of attorney or having him here. I told her that was impossible, as he’s deceased. She says I didn’t indicate that, but I know I did. To be fair, it’s hard to communicate through these masks. During this whole interaction, I felt the lady was talking over me, resulting in more miscommunication. After that, she was still insisting I needed to provide notarized paperwork, saying I have power of attorney. A quick call to my lawyer confirmed that no one can act as a power of attorney for someone who is deceased. I also tried to explain to her that there is no executor to the estate either, as it was settled without administration. Despite this, she kept insisting I needed signed and notarized paperwork of some kind, though she never specified what form this is. I have contacted a private CPA, and he was baffled by this assertion, but also said we would sit down and figure it out. It seems like someone who works at a Jackson Hewitt office should know what form, if any form, is actually needed. A little more compassion would have been appreciated as well. I felt like I was not being listened to, and I ended up leaving the office almost in tears. What’s more, I had contacted a customer service representative online, and I was never told any special forms were needed to handle my father’s taxes, and I could just bring his paperwork from the previous year. After this whole experience, I will not use a Jackson Hewitt office in the future."
"Jacqueline Moore is nothing but a ray of sunshine when it comes to tax time. She makes sure your informed as well as understand your taxes. She’s very professional and polite. I have been with Jackson Hewitt for several years but after going to the Shaker Heights location and having Jacqueline as my tax preparer pro it has made me love the company and has kept me as a returning customer. If you are looking for a great, polite, professional tax pro please go see Jacqueline. You won’t regret it!!! Thank you Jacqueline!!!!!"
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