AllSurplus Deals - Cincinnati Area

"Update : Be careful with furniture!!! The hardware supposed to be used to assemble it did not come in the box of a dresser , I did not check the box while picking up and they do not recognize anything. I picked up another piece of furniture and , of course, I checked the box, and there was not hardware neither. I talked to the manager and he said it was my lost !! that some parts might be missing and they are not responsible for that. So now I have two beautiful sets of wood sitting in my basement. Conclusion : no furniture from them unless you are a carpenter. Always a good experience at allsurplus I want to thank all the personnel working there , they make the pick up smooth and quick and they are always trying to help . I wanna thank Myesha particularly because she is always one step ahead on my pick up. She is doing a great job along with all your team guys Blessings !!! And Happy Holidays !!"

"We have been very pleased with our experiences at the Cincinnati area location. We’ve been able to utilize their services repeatedly to source materials used in our business. They provide very affordable merchandise, and probably the most friendly, and amazing staff around to take care of the clients. They are always so polite, attentive to our needs, and fast with their service. We enjoy the ability they provide us in which we can test equipment (while onsite), and if there’s any issues, to return with zero questions, or issues. We appreciate the value this business provides the community, and will continue to be a customer of theirs. Thanks, Chris and Jon"

"I ordered a 10x10 Coleman tent that was listed as not damaged. Checked it when I got home and found it was full of sand, rusted, and broken beyond use. I tried calling customer service to tell them that the description of the item was misleading, and was promptly asked if I had checked the item before leaving the premises. Checking a 10x10 tent? Where? So because I didn’t do this, a refund isn’t possible, even though the description of the item was an absolute fabrication. This is NOT a surplus, nor an overstock, so please don’t respond to me with that explanation! This is an absolute junk warehouse. The tight return policy is only so they can make an excuse for getting away with the junk they sell. SO, so disappointed and angry with this experience, and I’ll make sure to steer everyone away."

"There are some things about all surplus that I really like, but it is frustrating that there is no way to communicate with any one at the warehouse. I am getting so much different information from everyone. This console came completely shattered and just a couple pieces of hardware are there. At first glance and from the top it seemed fine so I drove home. This is a 45 minute drive for me, so I'm not sure making that 1.5 hour total trip to get a $50 refund makes sense. Can't I just show a picture of all the shattered pieces and call it good. This piece can't be saved"

"This place is horrible. I had several issues with them from the beginning. On July 5th, I bought a Whirlpool 4 door refrigerator. It's said: not damaged, no missing parts, item is functional, in original packaging. We came to the lot to get the fridge. We were not able to check if the refrigerator was actually working. Lady, supervisor with black long hair, didn't get to know her name, told us there are no ways to check refrigerator there. We brought it home. It took 5 people to bring it inside. After 4 hours, as we told to wait to turn it on. We got to find out. It wasn't working. Yes, at that time, before policy changed, she told me we could bring it back for the refund. Really, 400 lbs fridge trying to get it out of the house. I called Whirlpool and got to find out, we had a 1-year warranty on the fridge. After Whirlpool sent a technician and 2 more weeks of waiting on 2 parts, which were damaged originally, when we bought a refrigerator, it was finally fixed. Then today, on July 27th, with new policy is in place i was checking everything very carefully and was making sure that the item that I was bidding wasn't damaged. I got Shark vacuum, which said : not damaged, open box, in original packaging. Nothing was said that parts were missing. They put a place where you can check your items if they are working. I came this morning, they brought the vacuum, I started putting it together but I couldn't. Handle and hose were missing. Of course I couldn't check it, it wasn't working. By their new policy, they had to issue the refund to me because the item didn't have parts. Of course, it wasn't working. I told the manager, his name was Dave Jostworth, that I wanted a refund. He had a smile on his face telling me that the item was sold as it is by their new policy. By their new policy, you have to test that item if it is working, which I couldn't since the handle and hose were missing, and he kept telling me, "No, he wouldn't refund my money." He completely broke the rules of their refund policy. Item was damaged since there were missing parts, box was badly damaged. Which was totally different from the pictures that they posted. They are breaking their own rules, not describing the item correctly, and not mentioning that parts were missing. They are totally fooling people now. I contacted the office for that matter. I have pictures and videos of my broken product and missing parts, I can provide it for the investigation of this matter. Do not buy any electronics or any refrigerators. Check carefully what it says of the description of each item. This place is bad the way their treat their customers. P.S. When it's says open box, that means by their definition, there are missing items that they don't want to list. But they want you to buy an item without properly describing the item, in order for them to refuse to refund the money. Then you have to leave their property and they give you another reason when you call their customer service that you left the lot with your item. It's your own fault. AVOID THIS PLACE. At the end you will end up with broken or missing parts item and will be spending more money, trying to fix that item. P.S. I AM NEVER COMING BACK TO THIS PLACE. Not worse your time and misery that they put you through."