Two Men and a Truck 3469 Tylersville Road, Hamilton, OH 45011

"Summary: Incredibly dissatisfied and exploited by the crew. No response/ resolution from management. I hired 2 men and a truck after receiving a quote for 1100-1300. The crew showed up 40 minutes after telling me they left (and told me on-site they were charging for the entire hour they were allegedly driving to my home) and then took their sweet time loading and unloading because they were under the impression I had $4000 to spend on the move. Once my items were nearly all loaded, there was an incredibly obvious slow down in productivity, as well as an improper loading of their truck that resulted on some of my items (that we specifically requested they load first) being left behind. Once about 75% of my items were on the truck, the crew leader provided more estimates- that we were forced to sign, since they now had so much of my propery on their truck. When we got to the storage unit they unloaded just as slowly and began packing my unit just as haphazardly as their truck. I eventually told them they needed to unload the truck only and stop as they said the new total was much more than quoted. The crew leader showed me three totals- one for 1200 to which he made unexplained adjustments, then another for 1570 which he said was the total before driving back to the shop (30 minutes) then suddenly 1720 including the driving time. I paid in full but called the office the next business day to file a complaint-as I told the crew leader I was going to do. The manager, Andy, never once called me back. I had to keep calling for updates. He eventually told me his financial department was refusing a refund of any kind because the times billed were "correct" - entirely missing the point. Crew broke a dollhouse built by my grandfather as well. Incredibly dishonest and unethical."

"We had Ricardo and Isaac come out to move my 95 year old mother today. They did an excellent job with all her furniture and belongings. They were courteous, professional, and efficient. I would highly recommend them for anyone needing to do a move."

"Had a great experience with Xavier and Logan with 2 Men and a Truck today. They moved our refrigerator and piano. Very professional, on time, they were friendly and took the time to move the refrigerator out carefully. We are moving our items to the garage while our floors are being refinished and I will be requesting Xavier and Logan to come back and put them back in. They were great - thank you!"

"We used Mason Two Men and Truck and were very happy with the experience. We had Wayne and Bradley who were both friendly, helpful, and flexible. Our particular move didn’t go as planned but they were patient and willing to try and offer solutions/pivot when needed. Additionally, I had to call office several times with changes prior to move and everyone in office was super helpful! Highly recommend their service!"

"The two men moving us were very polite and arrived on time with a "can do attitude" and they did an awesome job. When we move again to the new house in about 7 months, we will be asking for these two young men. The office personnel were very pleasant and accommodating too."