H&R Block

"Fast service very professional. Recommend we want to go see. April Johnsons"

"Can I give zero stars. Made an appointment with April. Spent over an hour trying to get my info into the computer. Had to come back over a week later to try and get them still couldn't get them finished. 2 weeks later I get a call saying I can come back they fixed it. I call the next day and get told a new strand of run around from Chris who then went off on me after I said I wouldn't be returning. Finally I went in 1 more time to get them.sent off just to be told no one is there that can help me. So I called another location and thankfully they could not only get me in immediately but resolved any and all issues and within minutes my taxes were done and sent. Funny thing is all the run around I got from April and Chris were just that run around. They had everything they needed to file my taxes so I'm not sure why a 6 week delay was necessary. But I will not be returning to that office."

"I received horrible service today. I had an appointment scheduled with April Johnson. I made an appointment to avoid wait time. When I got there the front desk lady told me she would be right with me. She was assisting another customer and because the room was so quiet I couldn’t help but overhear, she kept making unnecessary small talk which prolonged the process. At this point it was 40 minutes past my appointment time and a gentleman walks in. He tells the woman at the front desk that he lost his Emerald card and needed a replacement. She tells him she’ll be right with him. April was finishing up and takes the couple she just helped to the front desk to check out and chatted with them up until they walked out the door. She then without saying a word to me, asks the gentleman who had been waiting only a few minutes, to head back. She took the front desk lady with her and was showing her what to do, using the situation as a training opportunity. I had been sitting and waiting for nearly an hour and they essentially let this man cut in front of me. So I interrupted, explained I was upset, and asked for my documents back. She said “Sorry, I’m a little behind today.” The entire situation was unprofessional and beyond rude. I’ll never return to this location again."

"your refund advances is very misleading it I was approved for emerald advance which they had to verified my income then come in and get denial for refund advance and it was secured by my tax refund and they used they could verified my income but they had to verified income to get the Emerald advance so no I will not return. Also I looking file a complaint I believe they broke Regulation Z is the part of the Truth in Lending Act of 1968 that promulgates rules that protect consumers against misleading practices by the lending industry"

"The reason for the score I gave was bacause Rebecca Buchanan did an excellent job preparing our taxes. She is always the most friendly and respectful person and always has the answers to questions I have."