MFS Supply

"Absolutely awful service. Been waiting over an hour for a piece of molding, which I called and ordered yesterday. What a shame."

"Stay away! Yes, they might be a little cheaper but theirs a reason why. The customer service is absolutely horrible. If you’re doing a project and you need your stuff on time, stay away. I ordered through them and all of my stuff didn’t show up. Some was on back order, and they never told me. Then I waited three weeks for a cabinet to come only for it to come damaged. My whole bundle of trim came cracked in half. Whenever you call them someone else calls you back or text you. I would speak to about six different people about one thing. No one likes to call you back. They do not compensate or anything for their mistakes. They are the worst. The cabinet that I waited an extra three weeks for that came damaged had three different cracks on it. They also sent a strip a different color that I also then had to wait on. So I’m paying a contractor to basically go slow because we had to wait on things to come and hope they weren’t damaged. I will never suggest anyone use this company. Ever. I will Always advise someone to stay away. I really hate writing a bad review but I really feel people rely on reviews and they deserve to know what they’re getting into going through MFS."

"I bought and received cabinets from MFS supply. The cabinets are much better quality than you will find in box stores as they have plywood boxes and soft close drawers/hinges. MFS team will work through any issues that arise and stand by their product. Salesman Matt was responsive and even worked up multiple different solutions for us and provided quotes for each. Overall good experience."

"I like MFS Supply but this last rehab property there were a couple of issues that concern me. I manage 3 LLC's that buy properties in NE Ohio. In the past things went pretty smoothly. But this time: 1) no one told me they don't unload cabinets into the house anymore. Wasn't on the quote! When I mentioned this to them they said they changed that during COVID. NO that is wrong. Even my last deliver in April of 2021 they delivered into home! 2) the measuring guy made a HUGE error. He did not measure where the 220 volt range outlet was located nor the 110 volt microwave outlet was. Thus during installation they ended up being behind the base cabinet (220) and behind wrong cabinet (110) and had to be moved. We lost a half a day moving electrical. Mostly I'm happy with MFS and Suzanne, April, Jack, Judy and their diligence and customer service."

"After exploring every other option for kitchen cabinets (Cheapo Depot, local cabinetmakers, and everything in between) we found that MFS Supply had the best value. They don't have endless cabinet options, but they do have the most popular ones such as Shaker white and some greys. We got plywood boxes, full-overlay cabinets and soft-close drawers for close to the same price as the particle board garbage at our local box store. The design team was very patient with multiple revisions, and even caught a few things that we had missed (i.e. we'd need spacers because the cabinets were full overlay). We chose the free assembly and $75 delivery option, well worth the extra expense since we have a very steep driveway. The delivery guy went above and beyond to make sure the cabinets were unloaded and placed where we wanted them. Everything came that we ordered and was very well packaged to prevent damage. The cabinets were quality and installed nicely. We're happy with our choice."