The UPS Store

"She was real friendly. Real helpful. Did not know what I was doing. She's walked me step by step. She was awesome."

"We walked on 2-1-2024, and there were several people coming in with us not including the ones already in the store. The young man behind the counter was so calm, friendly and patient with everyone. While he was copying, faxing, giving Amazon Kiosk instructions, taking in returns, doing math in his head and training a new employee, two guys (assuming owner or management) stood behind the counter yapping with one another. It wasn’t until I asked the young man his name so I that I may write a nice review that the two guys paid any attention! The one guy was quick to give me instructions on how to leave a review on Google! (Take care of your own business, Google has got theirs covered!) Really? You can hear that, but not your employee taking care of 6 people simultaneously. Well the young man, David Gyenga deserves 5 stars! He is a true asset to this business and with his demeanor will be a success anywhere! Owner, manager or whoever you guys were … well, you get 2…if even! I read the other reviews stating rude employees. I’m retired now, but in my life experiences, having owned my own business and having worked in management for others, multiple rude employees at any one business usually stem from poor management. TIPS FOR CUSTOMERS:I have never had an issue with any of the employees at this location. They were always kind to me. Be kind to them, not only are they dealing with rude customers but their owner/ manager may be a jerk too. (We’ve all been there) Always get an Amazon receipt. That’s not a UPS issue but an Amazon one and can usually be corrected through the chat on the app. TIP TO MANAGEMENT/ OWNER: Your employees will show more respect for your business if you do. Geez, help out, maybe train new people so there’s consistency. It will also cut down on employee turnover. IT IS YOUR BUSINESS DUMBA$$! Business owners work too! You haven’t even cracked 3.5 stars! If your business goes down the toilet there be no one blame but yourself!"

"The store manager was incredibly rude and dismissive. I asked to use the tape that was on the counter and she told me that “we no longer allow people to use tape here” and I just needed to seal the box. I was just at this location last week and have been here several times and never had an issue with UPS being stingy with tape…. Then when she was checking me out for the tape she was rude again. Not even making eye contact with me, and being unpleasant. While she is training someone…. Way to set a good example for customer service."

"I ship Amazon returns via UPS here; it's nice because I don't have to pre-print a label - they take care of the label and packaging (though I still bring the packaging if I have it). The employees are efficient and courteous."

"Kelly at the UPS on Ridge road in the shopping plaza was extremely friendly, welcoming and professional. she was alone and making sure she got everyone taken care of in a timely manner! She was great and is an asset to the UPS team! I am giving her this recognition because I visit many different locations and encounter many different attitudes and personalities. My encounter with Kelly today was refreshing!"