Grandin Road

"I ordered a Christmas pillow and they never let me know that it was backordered until March. I had to call and find out for myself. Bad business model to let people order items if not in stock."

"I ordered 2 recliners 8/15/23, and my credit card was charged immediately. They were delivered 9/8/23 and both had broken legs and otherwise damaged with scraps. They refused to credit my card until they were picked up which they couldn’t do until 9/20/23! I ended up calling my credit card and reversed the charges. Very poor customer service and poor quality furniture."

"I came home to these beautiful arm lanterns today! Not at all disappointed! Now can we just knock the headless horseman down to about 500 I’d buy 2 of them for sure then!"

"This company charged us twice for merchandise and has not delivered the correct furniture. First, they delivered the wrong size and secondly, they shipped the furniture to the wrong address. Lastly, they told us they will not credit us until both wrong merchandises are returned to the warehouse, but they never sent UPS to pick the merchandise. We have been waiting two weeks with no response from the company as to when they will pick up both merchandises from the wrong address. Due to their logistic and distribution centers not being efficient, we are paying the price. It has been a horrible customer experience. This company will make you pay for their mistakes!"

"$700. Mistake I purchased these Valencia bar height stools a few years ago, thinking that they would be a nice finishing touch to my kitchen remodel. As you can see, this was a $700 mistake. I sent my concerns to Grandin Road: Is there anything I can do about these stools? Purchased several years ago and the “leather” is cracked and peeling. They look terrible and are a huge disappointment. I purchased two simpler stools in the same “leather” They were more routinely used and are fine (for now). I am hoping for a recall! I received this response: Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! I guess you can only share good reviews."