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Signature Hardware
2700 Crescent Springs Pike, Fort Mitchell, Kentucky, United States
About the Signature Hardware
Signature Hardware is a premier hardware and home goods store located in Fort Mitchell, Kentucky. With a wide selection of high-quality products for both indoor and outdoor spaces, Signature Hardware is a one-stop shop for all your home improvement needs. From stylish fixtures and accessories to durable tools and equipment, customers can find everything they need to enhance their living spaces. Visit Signature Hardware at 2700 Crescent Springs Pike for expert advice, top-notch customer service, and a vast array of products to choose from.
Photos of Signature Hardware
2700 Crescent Springs Pike, Fort Mitchell, KY 41017, United States
Opening hours of Signature Hardware
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Signature Hardware
"This business has amazing service. They really take care of their customers after purchase. I bought a faucet for my kitchen from them and they are a great company to do business with."
"We LOVE our new vanity! Our remodel took forever, but this beauty shipped super fast and was packed so well! The quality of the build is amazing. Couldn't be happier with this purchase. So glad our original, boring vanity choice was back ordered and we found Signature! Much nicer all around! It's truly a piece of furniture."
"The absolute worst customer service experience I've had, hands down. I called and was connected with a customer service representative with a general question and inquiry. I was looking for a mark of identification on my Signature Hardware free standing tub (which is beautiful) so I could correctly price out getting new feet and a matching overflow for it. I explained the situation to the agent from SH, she explained to me the only way she can help me is if I had a model number. I asked where model numbers are located, and she responded "on the website". Since we aren't the original purchasers of this beautiful tub in our new home, I was left guessing. None of the measurements seemed to be perfect, I couldn't find the color (which ours is green) on the website. I asked if maybe that would help her. She told me if I didn't give her a model number she could not speculate or guide me any further. I continued politely to include the SH agent in the search for the way to identify my tub, with her on the other end, silent. I understand there are different feet styles, ans was just looking, as a customer, for help. Around the 13 minute mark of our conversation, and her not budging, I picked a model number from the website which most closely matched the shape and size of our tub. She then told me that was not a valid model number. It took her about a minute to find it in her system. She told me they didn't have the brass feet for that model, so I changed the inquiry to the matte black. Now at about 15 minutes in, she told me the price for the feet was $2999 plus tax. To which I questioned, obviously, why? She said "we do not sell our feet separately from our tubs." This response obviously angered me, since within the first 60 seconds of our phone call I explained I was in the market for feet to buy in accord with an existing tub. I asked if she knew this all along, to which she replied, "yes". 16 minute phone call with no support and someone completely incapable of their job. She said she could "put in an inquiry" and took my email address. I have never heard back and wish whole heartedly our tub was any brand other than Signature Hardware. What an angering and off putting experience all around."
"Signature Hardware sets the industry standard in Customer Service with professionalism, customer satisfaction, and fast shipping. My faucet is high end, works smoothly, and has the kind of vintage designer look that will bring joy for years to come! Thanks!"
"I bought a bathtub online through Signature Hardware at the recommendation of my contractor, who is like a family friend and does excellent work. It was damaged three times by the shipping company, even the last time when SH provided extra padding and had it inspected prior to leaving the warehouse. While my bathroom remodel has been delayed by a month at this point, I couldn’t have asked for better customer service. We all expected to have to extensively justify the damage in asking for a replacement to be shipped, but they were incredibly understanding and accommodating. Now all they need to do is find a shipping service that matches their level of customer care! I don’t think I’ll buy a bathtub online again period, but I’ll be back for whatever other renovation needs I have in the future. Thank you for Kendra D and Michael B for your help throughout this process."
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