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The UPS Store
6457 Glenway Avenue, Cincinnati, Ohio 45211
About the The UPS Store
The UPS Store located at 6457 Glenway Avenue in Cincinnati, Ohio, is a one-stop shop for all of your shipping, printing, and small business needs. Whether you need to send a package, print documents, or purchase office supplies, The UPS Store has you covered. With friendly and knowledgeable staff, convenient hours, and a wide range of services, this store is the perfect place to take care of all your finance and store-related needs. Visit us today and experience the convenience and reliability of The UPS Store.
Photos of The UPS Store
6457 Glenway Ave, Cincinnati, OH 45211, United States
Opening hours of The UPS Store
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
09:00 - 16:00
Sunday:
10:00 - 15:00
Reviews of The UPS Store
"The workers here are very good. I watched Dawnelle work on the day of my visit. It was 20 minutes until closing time and customers were lined out the door. She was so patient and so extremely helpful with each customer! They are very lucky to have her working there!"
"No matter how busy this store is, all of the employees remain calm and kind. It gets pretty crazy some times, and I’ve never seen them respond in any way but positively. Dawnelle was so kind, pleasant and efficient. Thank you!"
"Customer service on Glenway is awesome. Danielle instantly greeted me and assisted with my Amazon return. She had me out of the store in less than five minutes. Awesome!"
"I was in to visit the store this morning and wanted to write and say what a great experience I had. Every time I visit the store these girls have helped me out and went above and beyond for me. This morning 3 girls was working I’m not sure there names but I wanted to say that they were excellent helpful and ready to help me no matter the trouble I was having figuring out how to send my package back. So I just wanted to say thank you again and I look forward to coming back."
"UPDATE from 8/23/2023: As you can see below, the the owner responded here less than a day after my initial review, asking for me to email details to them. I sent that email the same day (over 2 weeks ago). The owner has not responded to my email or attempted to follow-up in any way. The response below is just for show so you think the owner cares. Let me reassure you that this owner does, in fact, not care about actually following up or fixing any of these problems. If you are looking for a UPS store that is managed well, I would suggest the Newport location. I have been there several times and even had their manager explain to me the problem that this store refused to help me with. The service there has been consistently fast, friendly, and excellent... pretty much the opposite of this location in Western Hills. NOW HERE IS MY ORIGINAL REVIEW: I have been to this store many times to drop off UPS packages. I have never had a quick experience once. One time, I showed up during their posted business hours and the store was closed with no sign on the door to explain why. Tonight, was the last time I will ever go to the store. I arrived 20 minutes before the store closed and walked in the door to a completely empty store with no employees in sight. After waiting about 5 minutes, a woman walked in the back door putting a cigarette out with absolutely no concern or awareness of what was going on inside the store. She didn't apologize, much less greet me with a hello but instead scanned my package and immediately told me it was giving her an error that she didn't understand and she couldn't do anything to help me. She handed me the 800 number for UPS, who I then called went through their horrible hold system, only to be told that they could not connect me to an operator. The employee at the local store could not have cared less and could only reiterate to me that it was not her job to help me in any way. She also insisted that the store is not actually affiliated with UPS because they're an independently owned franchise and not capable of helping customers with anything. When I asked to speak to the owner, she told me that wasn't possible and she would not give me a number. When I asked to speak to the manager, she handed me a business card. When I called the number, it just went to the store phone that rang right next to her. This store takes apathy to a whole new level."
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