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The UPS Store
9891 Montgomery Road, Cincinnati, Ohio, United States
About the The UPS Store
The UPS Store at 9891 Montgomery Road in Cincinnati, Ohio, United States is a convenient one-stop shop for all your shipping and printing needs. As a trusted name in the industry, The UPS Store offers a wide range of services including packing, shipping, printing, and mail services. Whether you need to send a package, print documents, or purchase packing supplies, The UPS Store has you covered. With knowledgeable staff and a commitment to excellent customer service, you can trust The UPS Store to handle all of your finance and store needs efficiently and professionally.
Photos of The UPS Store
9891 Montgomery Rd, Cincinnati, OH 45242, United States
Opening hours of The UPS Store
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
10:00 - 17:00
Sunday:
10:00 - 16:00
Reviews of The UPS Store
"Will not visit this store again. I went today looking for a package that required signature. I have the gentleman my name, he went and looked and came back and said “it’s not here”. He then asked my name and searched for it, turned the screen and showed me it wasn’t there. At that point I was pulling up my tracking number thinking he would investigate further, but instead he said he couldn’t help me and to call UPS."
"UPS I’m really disappointed that the reviews below have not been taken seriously or dealt with. Will not ever be going to this location again. All the reviews below and mine reference a man named ‘Bobby’ that to be truthful just doesn’t seem like he wants to work. I went to the store today to pick up papers that I had requested to make copies that I had sent in 8 hours before. I came in and told him my name and order and he said ‘no order’ I was confused and I explained again that I was there to pick up my papers and again he just said no order. I showed him on my phone and he just mumbled and walked off to the back for 5 minutes then proceeded to come back up and tell me I have to resend it while I was there a customer called and he denied them service then hung up on them. There were boxes everywhere and papers spread out all over the counter. Will not be going back."
"I feel awful because I don’t like to leave negative reviews but this might be the worst UPS Store out there. Boxes laying around every where, only 1 worker who seemed just as confused as me. An unorganized mess in there."
"I typically don't write reviews of any kind but my experience today with the bearded gentlemen that other reviewers have been referencing was so remarkably bizarre that I feel compelled to share for the protection of the local residents who may patronize this location. Without going into details, the worker "Bobby" unexplainably refused to offer two services that this location advertises because he felt he was "too busy" and began pointing at boxes on the ground (there was no one else in line). As I inquired a bit further as to why services advertised could not be rendered, he began to mumble unintelligibly. I gathered that he was unwell so quickly asked his name and exited. Not sure how this gentleman passed the UPS pre-employment screening process. I would suggest a different location or the FedEx store."
"I usually come here because the service is good and the employees are nice and customer oriented. The past two times, I have come, the employee has been rude! The store is packed with Amazon boxes, and the employee seems overwhelmed and is taking it out on customers. I waited for many minutes to get service, then the employee came to the register. He grumbled as he rang up my return Amazon items. On the second item, my screened timed out. He let out a sigh. Finally, on my last item, he took the woman behind me at the other end of the counter, because he did mot want to wait a short time, so I can only bring up the code. I can only bring 1 code up at a time on my smartphone. I believe the store should hire more employees, and/or stop taking Amazon returns. If the owner was the one I was dealing with, he should hire more people at a competitive pay. The service I received was terrible!"
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