Tire Discounters 7493 Tylers Corner Place, West Chester, OH 45069

"I have multiple concerns with this store. Too Long; Didn’t Read - I want a refund, but I’m getting no communication from the store. On January 5, I called the store to see if there was a specific tire in stock (N PRIZ AH8). A kind employee, Will, assured me that they were in stock and they could get them installed the same day. So I went into the store. At that point, Will told me he made a mistake somehow and that they did NOT have the tires at the store. He pushed me to some different tires (Cooper Endeavors). It was clear he was trying to sell me a very specific tire (I assume he gets commission based on how he was pushing them), but I was in a rush to get my tires taken care of. So I agreed to the tires he told me I should get. I drove them home (less than three miles away), and I didn’t drive the car again until January 8. On January 8, I got on the highway to head to Lexington for a work meeting. Immediately, I knew something was wrong. Tons of shaking, rumbling and vibration. It felt so wrong that I stopped at another Tire Discounters in Lexington to have them take a look. They said that the real problem was that my wheels were bent, and they balanced them the best they could, but there was nothing they could do. I took it to the Honda Dealership on January 12 because I felt so uncomfortable with the service I received. Either the Tylers Corner store failed to notice and/or tell me that my wheels were a huge issue, or the Lexington store didn’t help me with the best possible service. Either way, it was hard to trust Tire Discounters at this point. The dealership told me that the problem was the tires and that they were reading at incredibly high road forces. They said my car should be sitting between 10 and 15, but my current tires were in the 20s. I called the Tylers Corner store to ask for my money back. Chris asked me to bring my car in to see if he could figure out what was going on. I brought the car in for him to take a look. I dropped it off that night (1/12). I called the next day (because the store hadn’t called me). Chris said that he road force aligned them and that he got most of them under 20 (*they weren’t under 15*), but one wasn’t. He said he wanted me to drive on them and to call him back if I didn’t feel comfortable. He recommended calling on Wednesday, because he was off Tuesday. I called back that Wednesday (1/17) to tell Chris I wanted my money back. Not just for the one tire, but for ALL of them. I didn’t feel comfortable with those tires. He said he would need to talk with his regional manager on Thursday, and he would let me know on Friday (1/19). I hadn’t heard from him after a few days, so I called back on 1/22. At this point, Chris tells me, “I told you I would tell you when I heard back from my regional manager. I haven’t heard back. I’ll let you know. 23 days later… On 2/14 I called back because I hadn’t heard anything. I asked for Chris. Curtis told me that he wasn’t in yet but would be coming in later. He assured me that he would make a note and make sure that Chris called me as soon as he got in. Nothing. It’s now 2/18. It has been over a month of me driving on tires that make me feel unsafe. I have received no communication, let alone the refund that I’ve been asking for since this whole process started. I feel unsafe, unheard, and unhappy. I will be telling everybody I know to AVOID Tire Discounters unless somebody makes this right. I consider myself pretty reasonable and slow to anger in situations like these, but this is ridiculous."

"I recently went in because I had a leaky tire stem, great customer service! Chris the manager is awesome and usually gives me great deals, he is a trustworthy guy!"

"The manager, Chris at the West Chester OH Tire Discounter is trustworthy, honest and an excellent manager. He goes above and beyond to take care of my QX80 SUV. Chris even drove me back and forth from my home so I could get my SUV fixed. He explains everything in detail, and gives me a good price on everything; especially since I know nothing about my SUVs/cars. I highly recommend Tire Discounter West Chester for all your SUV/car needs, including oil changes, brakes and other issues beyond tires. Chris Thank You for being the best!"

"Curtis Pendergrass and the Tire Discounters team always provides best in class service. My family has chosen this team for the previous 10 years to take care of our vehicles. Don’t hesitate to stop by the West Chester location. You won’t be disappointed!"

"Terrible experience, given no help, worthless customer service. I bought 4 new tires prior to heading out east for a couple weeks vacation. 60 miles in, I get a loud ping on my dashboard...Tire Pressure Sensor Fault. Pull over check tire pressure. All fine. Call Tire Discounters and they tell me to bring it in when I get back. 2 weeks, the warning is going off every 60 miles or so. Bring it in to TD, they check Tire pressure, I tell them they must have done something to the sensor. They mess around, then say its fixed. 60 miles later back on. Bring it in again. This time its a faulty sensor that just happened to fail immediately after I got new tires. Tell me if it happens again they'll only charge me $79.99 for new sensor. 60 miles later, same warning. Bring it back in to get sensor changed and now they won't even do that. Not our fault, never seen this before, have to take it to a dealer but we won't pay for that. So, $1400 on tires, plus roadside assistance warranty, and I get a warning blare on my dashboard every 60 miles. Worthless. Go to any other Tire dealer. Update: of course someone contacted me after I posted this review, by responding to my review. They take costumer service seriously, blah, blah, blah. They know who I am, you want to make it right? call me. I'm not responding to you by sending you an email and copying my review. I'm tired of jumping through your hoops week after week."