Grogan's Towne Chrysler Jeep Dodge Ram 6100 Telegraph Road, Toledo, OH 43612

"Service is decent, however every time I call no matter what time of day, the services dept never answers phone! “How the hell am I supposed to make an appt?” Also the old guy who works at the services window is also kinda rude."

"I am absolutely thrilled with my new Jeep from Grogan's Towne dealership! Tom Grubs, the salesman, went above and beyond to ensure that I received the best service possible. He was extremely knowledgeable and attentive, addressing all of my concerns with confidence and expertise. I highly recommend Grogan's Towne dealership and Tom Grubs to anyone looking to purchase a vehicle."

"I showed up this morning to get an oil change and tire rotation that I scheduled online. When I showed up, the service tech tells me the rental car is not available that I scheduled online. I cancelled my 11:30 appointment hence why I needed the car rental. While working on real estate in the waiting area, the service tech comes in and wanted me to sign for my service with a bill of $110.00. I told him that I clearly had a Mopar coupon for this service of $64.99 that was stated on my online comments along with me need for a car rental. The service tech tells me that he cannot honor the valid coupon and there is nothing he can do. With frustration and dismay, I decided to walk into the show room to gather my thoughts of disappointment where I saw Todd Kauffman. Todd kindly saw my face asked what was going on and how could he help. I went on the share my story with him. Without hesitation, Todd immediately put me in touch with Dayton Kolinski (one of the service managers) who assured me that this problem would be resolved and he always honors Mopar coupons. I went on to share that I have an important 12:30 appointment and need the car done by noon. Well, Todd and Dayton delivered everything they promised. Grogan's was able to resolve the customer service issue and have my Jeep serviced and washed. I made my important 12:30 meeting and appreciate there professionalism and dedication to customers. Thanks Todd Kauffman and Dayton Kolinski for taking time to turn a dissatisfied customer into a happy one with just a few minutes of kindness and hospitality. Our late friend, Denny would be proud of the extra miles you did to rectify the situation."

"Was charged over $200 for them to look at a problem with work they preformed previously. I was told there is no problem, yet the problem exists. This is a 2022 Ram 2500. The service advisor said he couldn't help me and I needed to talk to the service manager. A customer service person called to ask about my experience, then transferred me to the manager. I left 2 messages for the service manager over the last week to discuss with no call back. At least 3 people are aware that I have an issue with no follow up. This place is a joke and has no interest in happy customers. Go to Yark."

"UPDATE: I contacted the dealership as instructed. They addressed the issuses that I had mentioned. I will still take the van to my mechanic, I will feel much better then. I have to say the salesmen Eric was again very helpful! ORIGINAL POST: I bought a 2017 Grand Caravan a few mos. back I would like to see the inspection check sheet that was filled out when this van was inspected. So far I have driven less than 2000 miles. I have had a front wheel bearing hub changed ( that was in the first week). Now I had to replace both front rotors due to corrosion. The brakes were pulsating so I had then checked out. The pads were almost wore down to the metal plate on the pad. I have to have the rear done soon, they are in the same shape.I have budget that job in. I asked before I bought the van that they fixed a chip in the windshield. that has some temp fix in it because what ever was used fell out , pretty obvious it wasn't a professional fix. The cabin filter was never changed, it was nasty... I can only assume it was the original filter. regardless ...it should have been changed. I will be taking this in for a more in depth inspection soon. ... after the ball joints are replaced. I will NEVER recommend this place and if I were to be about it ...I would tell you to go elsewhere. The sales staff was cool enough, There are not the service shop and are not the ones signing off on the inspections. So far the brakes were the worst and were at the point of failure...Why would anybody say the vehicle was certified when it put out for sale in this shape??? I hope you will consider the safety of your customers"