Bank of America Financial Center

"I walked into this location to use the ATM and was experiencing issues with my card - it’s nearly expired and old. Kason promptly greeted me and when he recognized I was in a bit of a hurry, he helped me set up a digital card to be able to use the ATM rather than stand in line for the teller. Kason, you’re a natural born salesperson. If you don’t move up in the ranks at the bank, you have a good calling in sales. Thanks for your help. I’ll definitely use this location again."

"Today I went to the bank to get a receipt for a particular transaction. The gentleman had no clue how to respond to me. I guess he was in rush to go back to his home for the day. He did not say he don't know if he can help me with what I wanted, he just says that's not possibleand leaves with other customer. I called the customer support and the lady was quickly able to help me. I want to write this post just because I want to let the people who are working in the bank know that there is a better way to find solutions which is by figuring out, rather than just abandoning the customer."

"Made an online appointment to open 2 bank accounts, received a reminder to show up, showed up and bank hours are posted, clearly supposed to be open, lights are out and no one’s home… called and voice mail said they are busy assisting other customers. It’s basically an overpriced building to house tow ATM machines. I understand COVID impacts, but could they have cleared their appointment calendar with people that made the time to go to their location?"

"Super modern way to do banking in clean new facility. Very professional associates specialize in business or consumer accounts. Nicholas my banking consultant was amazing as he handled many tasks for me flawlessly and quickly. Also liked the secure after hours card entry door to the ATM machines. Glad Bank Of America is expanding to the greater Cincinnati area."

"5 stars to associate Casey who helped me close out my account and got me my needed cashiers check for my remaining balance. He was prompt, professional and super helpful. One star deducted only for the rest of the experience. I walked in and while the bank was empty of customers at the time was told that I might need to wait a few minutes, after which the employee looked around and realized the branch was empty and clarified that it might not be too long. Very odd. Then upon asking to close my account I had no less than 4 employees try to convince me not to. I get it, you have a job to do and closing accounts isn't helping Bank of America with their bottom line however my situation was pretty cut and dry. I used to live 10-15 min from a branch and now I am more than 1.5 hours away from a branch. It does not make sense for me to keep a bank account when having a location to visit in person when needed within a convenient distance is important to me. I had to reiterate that multiple times and really wish they would have listened to me instead of their training for one moment. I also felt like the set up for this branch was very strange. Maybe its not set up or intended to be a bank but maybe a loan center? The single teller that I worked with was kept in a cabinet of sorts - they opened these half doors and said someone would be there shortly to help me and the room the teller was in was very small. Strange."