Tire Choice Auto Service Centers 588 West Waterloo Road, Akron, OH 44314

"Forgot the cap to my rim and only remembered because I went back in to ask why my tpms light is now on after a tire install. When I called back days later to ask why it’s still on, after a drive cycle has been completed, they lied about the tpms light being on when I first came in. Incredibly dissatisfied and frustrated, should have looked more into the reviews and asked around as I have now heard other similar stories or worse."

"I ordered tires from Amazon that were to be delivered to the Tire Choice Auto Service Center at 588 W. Waterloo Rd Akron, OH 44314. I recieved confirmation that the tires were delivered by UPS on 1/29/2024 @ 12:25pm. My appointment for the install was 2/1/2024 between 4p and 5p. I arrived at the location 588 W. Waterloo Rd Akron, OH 44314. And was told they did not have the tires. The manager stated he just took over this position. I showed him the confirmation that the tires were in fact delivered to the specific location. I called them on 2/2 to follow up on the process of finding the missing tires. I was told the manager put a call to Amazon and was waiting for a call back. He said once he got the call back he would call us. I looked up the tracking number and found that the tires were delivered and were signed for by a Calhoun. I called back and told the manager that I see on the confirmation they were recieved by Calhoun. He put me on a brief hold. He came back and said that Calhoun had quit that same day. I asked if they have cameras. He stated no!! I asked how we proceed. He said he is now waiting for the regional manager to get back to him. Still to this day have heard nothing back from store manager 6 days later so I am in contact with corporate office, I've filed a complaint!! Trust me their def not in a hurry to handle this situation! NEVER USE MONRO (NOW TIRE CHOICE ) on W. Waterloo rd"

"My car ended up in an accident where it ended on the railroad tracks so I had to get a new tire and a new rim which was gonna be really expensive. I reached out to tire choice and the new management there was willing to work with me, and the warranty that had closely expired, and I was able to get a tire and my rim all in one week even though I had to Pre-order the rim from a different company. He was very helpful and patience with me when I arrive without a rim for the new tire! They are short staffed so manager was running back and forth between answering calls and fixing things. Company needs to help this man before they lose another good worker."

"Don't waste your time or money getting an alignment here or any tire choice location. I went to two of them they did an alignment but did not fix the problem they could not figure out what was wrong or why the tires were not aligning correctly. I even asked them if the shins on my truck were correct they had no idea what shims were lol take your car to the alignment shop or any actual alignment shop that does strictly alignments I took it to the alignment shop on tallmadge avenue they knew what it was within 20 minutes. A bent spindle."

"I ditched the dealership and started coming here. Vince the manager was a one man band all summer this year. He was literally the only person running this garage for probably 2 months, and staying open until the job was done, even if it was after closing time. That being said, as busy as he was, he still took the time to call me back and thank me for using their service and offered a quote on another service I inquired about while I was there. He is always very personable and helpful and honest when I come in. This guy deserves a raise! I’m not kidding! Prices are very fair and I will always recommend Tire Choice Waterloo, and keep coming back for sure!"