Thrush & Son: Complete Home Improvement Company

"Had gutter guard installed but one end of gutters were not draining. Called to let them know but they never responded. I took gutter apart and found leaves blocking flow of water."

"Customer Experience C- Product A- Thrush and Son is a good example of having to constantly bug the contractor to get the job done. We moved into our new home in April 2022. We definitely needed new windows so I got quotes from three different vendors with Thrush and Son being the ‘in-the-middle’ quote. We got the loan and placed the order in June 2022. Now at the time, we were still recovering from supply issues from Covid. So I was well aware that we were going to be waiting for windows. Well, months went by and I called every three weeks to see when the windows would be in. It appeared to take forever to get our windows made. Our windows finally arrived in mid-November and installing them ended up being done on an extremely cold day. This being said the selected group of immigrants worked their butt off to get the windows installed and done. They also did a really good job taking out the old windows, helping to navigate our house with birds, and framing up the windows to make them look presentable. The only problem is we were missing one window out of the 11 we needed. The owner agreed to forgo the $500 of the total till the window arrived. And thus we began the waiting game. I would call every month to check to see if the single window was put in. At one point I told them if we didn’t get the last window put in, we would be requesting a partial refund. It wasn’t until May 2023, that the owner told the staff to go ahead and just re-order the window because the manufacturer could not find our order. It was very frustrating constantly having to keep tabs on this to make sure we got the final window we ordered. This of course after we took out a loan to pay for these and were already making payments for over a year. Finally in August 2023, almost a year later the last window arrived. Now at this point, we were going to be out of the country for a vacation, so we had to wait until the end of August to get the window installed. This time two individuals came out and installed the window. When they looked at the work the previous group had done they had some concerns. Mostly they did not take down the blinds holders to caulk around the window in the inside. They said this would lead to a draft. They also said the top of the framing was done oddly, although not incorrectly. When they put the last window in, they took out the blind holders and said they would need to come back to put those up after the caulk dried, as not to make a mess. Makes sense. Talking with the owner I told him I was willing to pay the remainder amount but still wanted someone to come back at some point to put up the blind holders and also double-check the group’s previous work for any corrections that were needed. That was August 2023, It is now December and of course, I have not heard a peep from Thrush and Sons. And at this point, I would say I’m done with them. The product is a decent window (from what I can tell) and the installation was acceptable, but getting them to actually DO IT and constantly track them down is not worth the aggravation. I should not have to be the keeper of the project I paid money for and a company should not promise they can do something when they really can’t deliver (on time.)"

"We had 6 replacement windows installed. My wife and I are extremely satisfied! The installers were friendly and did an exceptional professional installation. Top to bottom a GREAT company!"

"We had some wind damage on our roof at the end of March, our insurance settlement came through and Thrush & Son was able to give an estimate for the job right away and the repairs were completed today. Thank you Thrush & Son for a quality job!!"

"We knew we needed a new roof and called four places for an estimate. Only two replied and Thrush had the most impressive presentation. We worked with Curt who explained everything and answered all our questions and he even recommended several things that we hadn't considered. They were a little more expensive than the other quote but I believe you get what you for and they were a great value. The installers did a great job and cleaned up to the point that you couldn't even tell they had been there. The roof looks great! I would highly recommend them!!"