Spitzer Kia West Service Center 3414 Brookpark Road, Cleveland, OH 44134

"Wonderful staff!!! Professional and caring! I recently needed a new windshield for my car. I was quoted $1100.00 at another place. I was in getting my 15,000 mile services done- oil, air filters, alignment, etc… got to talking to the GM and her asked what the other place quoted on the windshield, we told him. He was like no way! I know we can get you a better deal! He did! I got my new windshield installed and all my maintenance services done for the price the other business charged me for the windshield alone! I was completely blessed!!! I love being a part of the KIA family! Thanks, James M. for all of your help and hard work!!!"

"Belinda Frost was amazing. She met me right away and was very pleasant. She went over everything about my service and completed it on time. I will always request for her when scheduling my next service. Thank You Belinda"

"I recently took my car to Spitzer Kia for my 16,000 mile service. Belinda Frost was my service advisor. She was excellent. On arrival, she explained exactly what was going to happen and made beneficial suggestions. She told me the service would take approximately two hours, and in just short of that time, it was finished at which point Belinda went over the report in detail. In addition, I would like to add that I thought that the cost of the service was reasonable and my car was much cleaner when I left than when I got there. Great job, Belinda and Spitzer Kia."

"I took my car in for a oil change and Belinda Frost handled my service. Once the oil change was done she notified me that there was a recall notice on my vehicle. I scheduled my recall appointment and Belinda Frost also handled my service for that appointment too. It's not fun having to take your vehicle in for service, but Belinda made it pain free and easy. She answered all my questions and let me know to call her if I had any other questions or issues. I was also sent a link to an inspection video for my car where they showed me all the check points on my vehicle. The video was a nice touch and I look forward to the great service from Belinda Frost and Spitzer Kia West Service Center in the future."

"Took my car in on a Thursday to get my headlight replaced, they said I need back brakes. Said go ahead and can you check the front and a little better it’s shaking a lot. James called me back and said I also needed one of my ball joints stabiliser bar fixed and all four brand-new tires. I ended up calling him back and saying going ahead and do everything over voicemail Monday comes and I hear nothing so around 4 pm. I called asking about my car and he told me oh your part is here but you’re a mechanic called off and I’ll for sure be done tomorrow. Well he called me the next day and said it was done but it was just a headlight and the brakes. He said he will get to work on the other stuff I have my car later that day well around 5:15 I started calling to get an update about my car and it took eight times of calling to voicemails within a half hour to finally get through on the eighth call for him to tell me my car wasn’t ready. It’ll be ready tomorrow, which was Wednesday. Wednesday came and went on Thursday. He finally called me to tell me. My car was finished, but while it was upon the lift, the other ball joint broke, and that it would cost me because they broke it. So Friday comes, I go get my car There are no valve stem covers on my four brand-new tires plus all four of those tires were low. My husband had put air in them when I and while I’m standing in front of my car, and one of the girls put the covers on I noticed a huge dent and scratch on my front bumper that I know was not there when I drop my car off so I had away all weekend for a manager to call me back which they did and then written that they had hit something. I never said anything. They did fix the bumper, but when I picked my car up after they had it for two weeks my tire by the time I got home was completely flat and when I called them to tell them this. They told me it would be $40 to plug it alright have to pay for a whole new tire mind you I only drove the car for one week with these brand-new tires and then they had my car for two weeks. I will never buy another car from here ever again, or will never service department, especially."