west elm

"We ordered a rug almost 10 weeks ago. I cannot get anyone either at the customer service number OR the store to tell me when it will arrive. The delivery date has been changed multiple times. TERRIBLE customer service."

"I do not recommend this retail at all! I bought a pendant in March and they delivered only one part and after waiting for so long to receive the other one I decided to return the piece I had delivered and they never send me my money back. I’ve called multiple times and still waiting for a resolution."

"Awesome store and excellent customer service. The employees who work here truly care about your business and are always there to help. A lot of the comments referring to order issues on here seem logistical which isn't an accurate reflection of this actual store. I personally love all of my furniture and it's great quality. Will definitely be buying more in the future."

"Will never purchase furniture from West Elm ever again. I would give 0 stars if I could. My wife and I took a chance on this company a second time by purchasing the Emmet bed frame. After months of waiting, it arrived with a significant amount of defects, ranging from tears in the linen, stains, a huge burn hole, scratches in the drawers, and an entirely broken drawer. It honestly looks as though they gave us someone else's used and abused bed. Before this we had ordered a sofa which arrived with a broken seat that lacked any support whatsoever. West Elm clearly lacks any quality assurance and has no business charging such outrageous prices. DO NOT BUY FURNITURE FROM THEM."

"Will never buy with West Elm or any of the other partnering Williams Sonoma Companies. I purchased a couch that was structurally defective, which they totally replaced and less than 4 months later the second couch structurally broke. They offered to send a 3rd sofa but we were not interested as it was clearly poorly made. They said they would fully refund the couch after we returned the sofa to them. The sofa was scheduled to be picked up 3 days after our complaint. It has been 3 months and we have called the company over 13 times and no refund. We just started working through the better business bureau - which Williams Sonoma replied to and lied to them saying they spoke with me and are working on a refund check. I will be pursuing legal action soon if this isn’t resolved utilizing the BBB, because what they are doing is illegal. Not worth the money. Go shop somewhere else."