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Conrad's Tire Express & Total Car Care
12629 Detroit Avenue, Lakewood, Ohio, United States
About the Conrad's Tire Express & Total Car Care
Conrad's Tire Express & Total Car Care is a trusted car repair and store located at 12629 Detroit Avenue in Lakewood, Ohio. Our skilled technicians provide a wide range of services including tire sales, installations, rotations, alignments, and general car maintenance. Whether you need a quick fix or a full car inspection, our team is here to provide top-notch service and keep your vehicle running smoothly. Visit us today for all your automotive needs.
Photos of Conrad's Tire Express & Total Car Care
12629 Detroit Ave, Lakewood, OH 44107, United States
Opening hours of Conrad's Tire Express & Total Car Care
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Conrad's Tire Express & Total Car Care
"Very pleasantly surprised with my visit today. I scheduled online and was quoted an hour. When I dropped off, I confirmed the hour (was not waiting in store), due to having a very important appointment today. Was told that 2 techs had called out sick so they were very behind and that it may be closer to 5/6 hours. I said I would call in after lunch to see if they would be able to get me in so that I wouldn't miss my appointment. I didn't have to call though, they called me two hours later to say that the tech was already finishing up and I could pick it up in 10. The front desk guy was very nice and didn't mind my dog being with me. I appreciated how honest he was, and the fact that there are quite a few things on my car I need to fix, but they just listed them in my summary and didn't try to push anything on me. As a woman going to mechanics, I usually have very annoying experiences of men just assuming I don't know anything and trying to upsell me things, not the case here. Will be back for my next car need."
"I scheduled an oil change and tire rotation twice here; however, I was told both times they were “over scheduled” and turned away. The first time they cancelled my appointment without any notice and were incredibly rude to me. The second time they told me they were so overbooked that it would take the whole weekend for them to get to it. This place used to have good service, but now they do not appear to care about their customers or honor their appointments."
"I was leary to take my car here, just from hearing of others' past experiences and should have listened to my intuition. We used to live in this town, for many years and we're back for a while, due to my elderly mother's ill health. I specifically stopped to make an appointment to have my tires rotated, due to a thumping, we were getting in the right front on our long drive in (2,400 miles). I explained to them, I would not have time to wait or leave the car, and they said to make the appointment first thing, which I did, for 8 a.m. (first appointment). I got there at 5 minutes to 8 and said I'd like to talk to them about how they would rotate the tires. April, at the register, who is very nice, said she'd have the service Mgr come out and talk to me. The assistant mgr came out a short time later and said it would be at least 3 hrs until they got it in. I said that's why I physically came in to make the appointment and explained that I wouldn't be able to leave the car. I told him that this was a total waste of my time. He said they only had one tech and normally have 3. I said you could have called to let me know so that I wouldn't have wasted my time. Of course, that would have been expecting too much to ask them to cancel the appointment I physically went in to make and had explained why I wouldn't be able to wait. So when I was walking out the asst. mgr says, "Have a blessed day," which was just being condescending because he knew I was upset. Definitely would not recommend this place for any work, especially when they can't even keep a simple appointment to rotate 4 tires."
"Great experience! I called at the beginning of the week on Monday to get a wheel alignment for my truck. They got me in for an appointment on Thursday that same week. The appointment was quick and easy; dropped my truck off in the morning and picked it up at the end of the day. Only cost me about $110 and that was that! 10/10, will be coming back in the future."
"I have a Saab sedan with 210,000 miles and a coolant leak. I was recommended to Conrad’s by AAA and by word-of-mouth. I will not be returning. I was told (by Conrad’s) it was a crack in the water pump that according to the man I spoke with on the phone (who said to me “I’m gonna be as honest as I can here”) would take 15 hours of labor and, between parts and labor, $3,800 to fix. I’ve gotten the same job done several years ago in North Carolina for a little over $1k; the Internet said 5-hour job and my same NC mechanic who we called after said the job reasonably is 8-hour job max and $1.5k (parts and labor). Took it to another mechanic and received a thermostat diagnostic, which is way less invasive to fix, and including the diagnostic fee, $450 total. I paid $150 diagnostic fee to Conrad’s only to be told a cost of repair that was more than double the maximum price such a diagnostic would have required, and to be told by another mechanic that the actual problem would be 70% less expensive to fix than what Conrad’s had quoted me. I had to pay to get my car towed to the other place. I will not be returning to Conrad’s again."
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