Middleburg Heights Mitsubishi - Service Center
7630 Pearl Road, Middleburg Heights, Ohio, United States
About the Middleburg Heights Mitsubishi - Service Center
Middleburg Heights Mitsubishi - Service Center is your one-stop destination for all your car rental and car repair needs. Conveniently located at 7630 Pearl Road in Middleburg Heights, Ohio, our experienced team of professionals is dedicated to providing top-notch service for all makes and models of vehicles. Whether you need a rental car for a weekend getaway or maintenance and repairs for your own vehicle, we have you covered. Trust Middleburg Heights Mitsubishi - Service Center for all your automotive needs.
Photos of Middleburg Heights Mitsubishi - Service Center
7630 Pearl Rd, Middleburg Heights, OH 44130, United States
Opening hours of Middleburg Heights Mitsubishi - Service Center
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Middleburg Heights Mitsubishi - Service Center
"This is my first google review. I rarely complain about anything, but I wanted to give explain how one person can effect the perception of the entire place. Dropped off my car at Servive with a gentleman named Mike at 4:30pm, so it could go right in first thing in the morning. He was friendly, kind, straightforward, and very helpful. He took lots of notes on the problem I was having, including that I was traveling and needed to know an answer quickly. I called the next day to check on my car around 1 pm since I hadn't heard anything. I called numerous times, and it went straight to voice mail. Called the operator to explain and she finally got someone on the phone. Mike was off that day, and a man named Bradley answered. I asked the status of my car. He was rude, short, and seemed irritated that I even called. He told me they had 17 things going on, and he didn't know what was wrong with my car yet. He would reach out when they knew something. He didn't say whether they were working on it, hadn't got it in yet, or any other information. Basically, he dismissed me and got off the phone. Complete opposite of my experience with Mike the day before. I tried calling again before they closed to find out something. Couldn't get anyone to answer the phone. Called the store operator AGAIN explaining what was going on. By this time, I was not happy. She had Bradley call me back. When he did, he was rude, irritated, and asked, "Didn't I already talk to you once today?" I was pretty shocked at that response! I explained that I wasn't happy with getting no communication on the status of my car since I was traveling and needed to know something asap. He sounded irritated and told me the technicians leave at 4pm and that he had to see if he could get ahold of him. I was told the day before they leave at 5pm. He called back to tell me they had worked on it all day and couldn't find the cause of the problem. I told him to have it ready for me, and I will pick it up first thing in the morning. When I got thereas soon as they opened, Mike was there. He didn't realize what had happened and apologized profusely. He checked on my car, which hadn't been taken out of the garage for me to pick up. He had to take care of that, which should have been done the evening before by Bradley. Mike gave me a detailed explanation of what the technicians had tried and was very nice about the entire situation. I believe the technicians worked hard to fix my car, but Bradley had not communicated anything, and his rude attitude made it seem like nothing was being done. It was a frustrating experience for me due to one person and not the entire service department. Everyone else in the department seemed to work hard and do their best to help me in every way possible."
"The service is outstanding. The value is excellent. Mike is so efficient and friendly. I always wait for my car and I never wait for very long. Very comfortable waiting area with TV, plugs for laptop, coffee, and water."
"Justin was amazing. He took down notes of everything I was looking for when picking out a great winter/family car. It’s amazing and my family loves it. Thank you for not giving up and making sure we were okay with everything during the process."
"Great service! HOWEVER, was not pleased with my receipt stating "I declined a complimentary computerized vehicle inspection report" when I was never asked!! I did say something to my salesperson and was told the computer was down. The question should be removed and customers should not be requested to sign a receipt that is not reflecting the truth!! Other than this, I have always had a very good experience with Sunnyside and will definitely continue doing business with them!!"
"They changed my oil and replaced my rear wiper blade. Chuck and service was excellent, but the pricing has gone up a lot since my last visit. I'm cognizant that pricing everywhere is gone up, but not at the same percentage that your prices have increased."
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