Goodyear Auto Service

"I had my Goodyear tires rebalanced. Very professional service. They took the time to clean the mounting surfaces on the wheel and hub. They took the time to inspect my brake pads, which were fine. All lug nuts were hand torqued with an electronic torque wrench twice."

"I booked online oil change appointment at Goodyear in Strongsville location, they called me in a last minute to tell me that we cannot serve you today I can put you in Next Wednesday and today is Monday 12/4 so I ask to talk to the manager and her Name is Victoria I explained to her the situation and I make sure to tell her that is not the first time happen and her respond was yes we are booked till next Wednesday at 3 pm because online booking not going to work because the website didn’t know what’s inside the store and how many employees we have in!!! and today some of them wants to go home early ( it don’t make no sense)Next time call the shop to book an appointment… my opinion the Website supposed to be accurate and doubt about it. thats a really bad service and unprofessional."

"This Goodyear gave me a poor experience in car repair services. With regards to communication, pricing, and timliness/response. They will tell you one dishonest thing after another. Try to nickel and dime you, while appearing to go "through great lengths". Can't even make exceptions to fix the repairs they didn't even recommend and performed initially within a very limited mileage window. I would highly recommend staying away for services and stick to their tires."

"Liars, I brought my vehicle in for an alignment, and tire rotation. Currently in my 3 year alignment I purchased. When I went to pick up my vehicle the said they did the rotation for free... It was a Saturday I called and made the appointment 2 days prior. When i got home i checked the tires, they were never rotated. I always mark the driver side. What reason do they have for not doing what I need, and also lying about it? Update: Victoria called asking if I can bring my vehicle back up, and let them keep it for the afternoon for an alignment. I am unhappy not to have my vehicle for the second Saturday in a row. This is a waste of my time. Goodyear expects to be paid for their time, even though I have to check their work when they return my car. Probably won't be returning to this establishment after my alignment period is over. Honestly I'd prefer to have them pro rate it and give me any money back, and I cancel my other half year. But they need that money or they won't be able to stay open to stiff unsuspecting customers."

"Tire was not mounted correctly leading to vibrations. Attached picture shows the gap from the bead of the tire not sitting properly. Called to get it fixed in the evening and was told that the shop was booked then and I'd have to wait a long time if I came in then. Took the car to another shop who fixed it and said that all 4 tires that I had installed at Goodyear in Strongsville needed to be re-balanced and had 5-6oz of wheel weights which was unnecessary, showing me the readout from the balancer. Update: Goodyear refunded the installation fee which is much appreciated."