Firestone Complete Auto Care 4320 Milan Road, Sandusky, OH 44870

"Excellent service, and they'll stand by their products. If you purchase your tires there they will fix your flat or just put air in your tires...... no charge. How many places do that nowadays????"

"I broke the stem of my tire and got it fixed quickly. The employees were very nice and knowledgeable and stayed over to assist. Very happy with the service and thank you very much Eric and Randall!!"

"Staff was very nice. Had them check out my car and get an estimate. They were honest and good cost. They could have done it same day, but I decided to come back the next week and drop it off. They were able to get me in and done faster than I expected. Like the online scheduling. Will be back to get my back brakes done in a couple months!"

"We just recently had some work done on the car here, they were very friendly and knowledgeable! The best way to get your vehicle in here is to make an appointment online! Their part pricing is a bit outrageous, they should allow for cheaper alternatives. Thank you for getting our heat working in our car again!"

"After MORE THAN A MONTH of calling and calling and calling, no work has been done on my car, not one of those calls was returned and I have been left with a car that needs maintenance completed. Terrible customer service experience. I was quoted a price for some repairs that seemed outrageous (which it turns out they were) and Firestone assured me they could beat that price. At the end of day one (somewhere back at the start of July) the worker scheduled an appointment with me despite me assuring him he had to order parts (per a previous conversation) thought that the works could be done in 2 days time. The morning of the scheduled appointment, I called to assure the appointment was still good (I did not receive any confirmation of my appointment whatsoever) and was notified my parts were not ordered (surprise). I requested Firestone notify me when the parts were ordered. After not receiving a call for the next several weeks, I called to ask several times if the parts were ordered (which they never were). Here we are towards the end of August and not once has Firestone called me or provided me with any information whatsoever. Do yourself a favor and take your car anywhere else."