Herman's Furniture & Design

"Although we had to wait 4 months for our La-Z-Boy sofa we were excited to receive it! The store said they would "leave it in the box." For other customers who purchase, there is no box. It is plastic wrapped. We got a good deal on our sofa, as the salesman matched the price of another furniture store. We had to make arrangement to pick up our sofa because "no one was in the warehouse" when we wanted to come. However, no one was there when we came on the scheduled date and we had to help our salesman load the sofa, which was very heavy. (He dropped his end). Also, when we picked up our sofa that day, we were interested in a love seat. After the salesman told us the cost, I questioned it with another associate. There was a price difference. The salesman basically told us that because we got a good deal on the sofa, we would be paying more for the love seat. Needless to say, we bought our La-Z-Boy love seat from another furniture store that had it in stock. We will not be purchasing from this store again."

"Weeks within receiving our two chairs and ottoman the fabric color completely bleached out where water, diluted dish soap, and a cleaning fabric came in contact. They tested the fabric and said it was not defective. ALL but one cleaning product was recommended for cleaning by the brand. They blamed the stains on the fabric cleaner and did not acknowledge the stains from water and the diluted dish soap. When Herman’s tried to recreate the stains on their own fabric with our bottle of fabric cleaner they could not recreate the stain, the stain only happened on the defective fabric given to us. We have used this same bottle on many of our furniture fabrics and clothing and it has never left a stain. Herman's resolution was for us to pay for new slip covers at cost, however we do not think it is fair to give Herman’s more money because they gave us defective fabric. It is also not reasonable to purchase new fabric that would likely have the same staining issues. The couch is also frayed along the seam after one wash. We have been very patient and kind and have given them almost a year to resolve this issue and they have not. We highly recommend taking your buisness elsewhere as Herman's furniture does not stand behind the products they sell."

"I ordered a Bradington Young sofa and two swivel chairs August 2021. I was quoted a March 2022 delivery. Two months into the order, the sales rep called me saying the leather was discontinued even though it was a current choice when I placed the order and I wasn't notified then of any issues. There were significant delays in the order. The Hermans sales rep did not provide timely information about the delays instead I had to call the store repeatedly for information. Ten months into the order the sales rep called to say the swivel was "unavailable and they didn't know when it would be in stock" and they asked if I wanted to cancel the order...(really after waiting 10 months). Finally the sofa was delivered after 1 full year of waiting. The swivel chairs took another month. I asked the owner for a discount due to delays and more importantly poor information from the store. At this point after the chairs were in the Hermans store the owner Threatened to Cancel my order and only agreed to deliver the chairs based on no store level warranty even though Bradingtons policy is 1 year warranty. I had a terrible experience working with Herman's especially with the threatening message from the owner. Buy from somewhere else!"

"We purchased our family room furniture from Herman's Furniture 10 years ago and a game table and chairs about 5 years ago and they look as good as the day we purchased them. We just purchased two chairs for our television viewing area off our kitchen and once again, we are very pleased. They were just delivered and they are perfect! The sales consultant was a big help in picking out just what we wanted-not hovering but checking back with us often enough to determine what we wanted. Delivery was within days of purchase and the delivery gentlemen were neat, clean, careful and very polite. Glad we shopped at Herman's. We will be returning soon!"