Arhaus 175 Crocker Park Boulevard, Westlake, OH 44145

"The customer service was absolutely horrible my parents purchased chairs that were on the floor, they asked to have the chairs taken off the floor so they wouldn’t get damaged, we go to pick the chairs up and the chairs were still on the floor and they were damaged, the one sales lady said we can’t do anything, the only thing you can do is sell them on Facebook marketplace!!!!, we heard every excuse, my manager isn’t here they are in a 3 day meeting… there’s no refunds!!! it was absolutely horrible experience and the owner needs to have classes for the employees on how to treat customers… that experience was so bad, the store is so quick to take your money!!! But when something goes wrong it’s never the stores fault!!!!"

"A spacious store which gives enough room to wonderful settings of furniture and displays for every part of your house. Clean lines a little on the more modern side than traditional, but definitely welcoming and classy."

"I enjoy the store and love their designer, Ida. However, management is a different story. I purchased a display chair yesterday, which was supposed to be ready at the back door for pick up after I paid inside. (Due to COVID, I had to lift it into my SUV on my own. I’m 62.) I pulled around back as instructed, but the manager on duty was in such a rush to sell a bedroom set to another couple, she never had my chair moved. Prior to this, while I was cashing out, she explained that she doesn’t like to keep people waiting, meaning this other customer who was waiting impatiently. I said that I was there first and implied that I should be taken care of first. ... But then she kept me waiting, standing by my chair which was still in the show room! Apparently she only keeps people waiting who have already paid for their items. Totally blew me off after I paid over $2000 for several pieces. (When home, I texted the store manager who was off that day. She gave me a very generic apology.) Fortunately, another female store employee helped me slide it from one corner of the store to the back door and bring it outside; The male employee saw what I was going through but said that the manager on duty would be right with me. She never even looked at me and was still sitting at the table talking to the other couple about their bed. It wasn’t easy lifting it into my SUV alone. Not sure why you can shop in the store wearing masks but you can’t get help lifting a chair into your vehicle OUTSIDE without assistance!"

"This is a very fancy place to shop for furniture and decor. The price is actually what I would pay for high quality(which they sell) furniture. The furniture and other accessories and decor they sell are very elegantly displayed through out the shop. The layout gives you an idea how to decorated your home. Its a neat place to check out and walk around. The lady that helped us we was very polite and respectful. Even though she knew we weren't going to buy something but to just check and price things out, she is there to give us some of her time and walk us through the store and introduced herself and gave us a warm welcome. I highly recommend this store to anyone who loves quality and loves neat home decorating ideas. Ask these ladies that works there. They know what they're doing. My husband did construction and knows good woodwork and furniture for he builds them as a hobby. He agrees that these furnitures are very well made and high quality. The people who made these furnitures have good taste."

"The sales experience was great and the showroom was very nice. The experience has been horrible since they accepted our payment. Ordered in early January for tables and chairs and were told 6 - 8 weeks. First delivery of table and 6 chairs was scheduled, rescheduled, then delivered on the wrong day. 4 weeks and many calls later, we are still waiting for the remaining chairs. They magically appeared today after we called again. Now they expect us to wait another 2 weeks because the delivery schedule is full. Manager explained how hard the delivery people work. Not our problem. Major issues at this company. Do not expect on-time delivery and be prepared to call multiple times. Free delivery doesn't seem like enough after this terrible experience."