Premier Bank

"Long gone are the days of a great bank- First Federal Bank- This new Premier Bank that they have switched to -has the worst customer service and are not out for business in my opinion. They are out to scold and close your account for every little nonsense thing. Do yourself a favor and bank elsewhere where you will have great customer service and a bank that actually wants customers!"

"Ever since the switch to Premier, this bank has gone downhill fast. I ordered a debit card over the phone, then after waiting 4 weeks, was told the order was never actually placed. I always loved banking with the Bowling Green branch but after the poor service here I’m closing my account and moving to Chase."

"If you are looking for a good place to bank, First Federal is the place to go. You will not be disappointed. They are very friendly, kind and respectful people. I am from Tennessee. The people in this bank are one of the few businesses I have dealt with that have treated me with dignity since I moved to Bryan. I am so very glad I have chosen to bank at First Federal. Thank you, First Federal employees for all your kindness! Peace & Love everyone"

"I have done my banking with First Federal for years and had been to this branch multiple times due to me working in Bryan. The past TWO times I have been treated AWFUL. Both times I was argued with about the photo ID they have of me on file and been told it wasn't me. When I tried to explain my situation I was greeted wth nothing but rude questions and comments. I will NEVER step foot into this branch ever again nor will I use their drive through or ATM and I will be calling to for a formal complaint."