Columbia Hyundai Service & Parts

"Horrible service. Oil leaked from my car after they did my oil change. Expect to wait 45 min just to pick up your car. Avoid this place unless you want to experience their terrible service and end up spending time to write a negative review like this."

"I really liked the customer service here, especially Zack at the front desk. He's the kind of guy every service center should have – he comes across as really trustworthy and you can tell he's not trying to scam you. The place is pretty well set up, with shorter wait times than other dealerships I've been to. They have a nice waiting area too, with workstations and outlets, which is super convenient. Plus, you don't even need an appointment to get service here."

"I came to the Hyundai service center with a very intricate issue in my Hyundai sante fe 2020 model. Brindle Owens helped me out. He was so patient in listening to the problem and debugged the issue and worked towards fixing the issue. He is a down to earth person, very considerate. I would definitely recommend him and his team both hands down!"

"Left carless since no one called to tell me my car would stay overnight. Would be great (and common decency) to know when a car is going to be ready or more so, not ready, so people aren’t without vehicles for 12+ hours - I was told my car would be ready end of day, but now it’s 6PM and apparently they’re closed. I never got a call updating me, and now I have no car for the night, and no updates on if I’ll even have it tomorrow. I started calling at 5:50, and was on hold for 10 minutes while the customer service lady tried every line. Apparently they close at six but cut out even earlier, again without any updates."

"My vehicle is new, and alerted me of a sensor issue. I used the installed app in the vehicle to schedule an appointment at Columbia Hyundai to get it checked, because the app on my phone wasn't working. I tried to call the service department directly and they wouldn't answer, or hung up. Got through to one guy who wouldn't schedule me because I wasn't in their system yet. The Blue Link agent, using the app installed in my car, finally made the appointment for the following day, also my day off work. Perfect, right? Except apparently the Columbia Hyundai service department isn't really connected with BlueLink, so they weren't aware of my appointment. I went in and they told me the tech wasn't there that day. Girl had an attitude, said she wouldn't get me in for a few MONTHS, saying "it's just a sensor code, it's fine." She was able to "squeeze" me in a couple of weeks later. This time on my work day. They just built the new service area, and it's very pretty. I am not impressed with the actual service so far, though."