Mike Castrucci Ford of Alexandria 7400 Alexandria Pike, Alexandria, KY 41001

"My initial experience at Mike Castrucci Lincoln of Alexandria seemed positive when I went to purchase a car, armed with a pre-approval that was valid until December 31. My purchase on December 22 appeared to go off without a hitch, but the situation deteriorated significantly from there. A month after my purchase, I was unexpectedly informed via text message that my pre-approval had supposedly expired—contrary to the actual expiration date. This was not only an incorrect assertion but also communicated to me belatedly. Further complicating matters. The real shock came on February 6, when I learned from my bank that a new loan had been processed without my prior knowledge or consent. This new loan not only had a different finance amount and APR but also contained false information. To make matters worse, I discovered I was past due on payments for this unanticipated loan, exacerbating an already stressful situation. This ordeal has been both frustrating and disappointing, stemming from a lack of clear and timely communication from the dealership and, more concerningly, the unauthorized submission of a new loan application with inaccurate details. The handling of financial matters and customer interactions in this manner is unacceptable and has significantly tarnished my perception of Mike Castrucci Lincoln of Alexandria. I urge the dealership to thoroughly review and improve their finance and communication protocols to prevent future customers from facing similar distressing experiences."

"The staff was very professional during the entire process. I was there for a service but they serviced a few recalls which I thought was excellent. I was there with a company fleet truck and was given the personal vehicle attention. I have purchased two vehicles from this dealership and see a purchase in the future Thank you, Jim"

"Nice guys…..traded my working car for a used work van “ As is” . Seemed to run fine…..a week later the van broke down. They said they couldn’t help me out…..because I signed the paper work that said “As Is”. I hope some how I can fix the issue and get back on the road…..be careful buying a car “As Is”"

"The entire process went quickly and I love my new Ford Bronco Sport. Rodney Hudson was our sales Professional. From picking out and test drive til we drove off the lot. He was fantastic. Would highly recommend Mike Castrucci Ford. Rodney Hudson has been the best sales person I’ve ever had the pleasure to work with purchasing a new vehicle."

"Our salesman was Rob and he was patient and gave us space to look with no pressure! Very knowledgeable about the car we were looking at and helped us test drive a few. The price was exactly what they said it would be without going back and forth and asking for more money. Once we finally made our decision the whole process was over and done in about 35-40 minutes."