Honda Service - Honda East Cincinnati

"I feel that I can always trust the Honda staff to recommend the right kind of services."

"I made an appointment showed up 10 minutes early. They let me know if will be 1.5-2 hours, no problem I’ll wait. Basic service -oil change, tires, air filters. I wait… at 2 hours they say you need a transmission fluid change… talk to a few people and read on Hondas website: It’s actually recommend to change between 50k-100k not 45k. Tell them no… 30 minutes later (total 2.5 hours now) ask when they will be done…ummm let me check… Mike comes in loudly says from the door it will be done soon. Another 30 minutes goes by finally done. What is the point of making an appt. Horrible experience in general will never be back. 3 hours for basic service with an appointment is not okay. And they left the dirty air filters in a bag on the floor of my passenger seat. Don’t tell me they are there and don’t say why they did that."

"NEVER take your car here. This place ALWAYS sucks. Service advisors always have an attitude especially old guy named Rick. They start working on your car hours after your "scheduled" appointment. This place needs to learn what the word appointment means. Customer service definitely needs worked on and don't talk down to customers."

"Went here for a scheduled service. A bit later it is snowing and I hear a loud scraping from underneath my car. I look under and see that my splash guard has been bent downward and is now scraping the ground. I had to take this to another location to get it removed to stop the scratching. I was told by that mechanic that generally speaking that only happens if it was put back on correctly after a service. I told this Honda East Service about the issue and requested that it get fixed and was told I would get a call back about it. I never received a call. The next call I received from them is another service reminder that followed with an email. I replied back to the email to advise that I still have the issue and my splash guard was still removed and I would like the issue to be corrected. I did advise them that I would not be using their location anymore in that email since I felt disgruntled that they had ignored me in the past on callbacks about the issue. I never received an email reply to this last email. I am now looking into another dealership to get the issue resolved since it seems like they will not do it."

"Struggling to have a good service experience here. Today's issue- had an urgent issue identified with rear brakes (during routine maintenance)...quoted $358...called around found independent mechanic who quoted $210. When we got to independent mechanic he stated rear brakes were completely fine. Due diligence is important."