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AAA | Bob Sumerel Tire And Service - Symmes Township
9167 Union Cemetery Road, Cincinnati, Ohio, United States
About the AAA | Bob Sumerel Tire And Service - Symmes Township
AAA | Bob Sumerel Tire And Service in Symmes Township is a trusted car repair and tire store located at 9167 Union Cemetery Road in Cincinnati, Ohio. With a team of experienced technicians and a wide selection of tires, we offer top-notch service to keep your vehicle running smoothly. Whether you need a routine oil change, tire rotation, or more extensive repairs, our skilled staff is here to help. Visit us today for all of your automotive needs.
Photos of AAA | Bob Sumerel Tire And Service - Symmes Township
9167 Union Cemetery Rd, Cincinnati, OH 45249, United States
Opening hours of AAA | Bob Sumerel Tire And Service - Symmes Township
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of AAA | Bob Sumerel Tire And Service - Symmes Township
"Very very poor customer service!!!! Even after I left this review, they say they'll call you back they never do!! STAY AWAY FROM THIS LOCATION Its been 6 months since I took my Silverado truck in for a Distributor change an the mechanic broke a part inside my engine an told me I need a new motor after paying almost 6 grand they installed a used motor with more issues and refuse to work on it. After being notified that their not allowed installing used motors I come to wonder if they just pocketed my 6 grand don't recommend bob sumerel at all"
"Horrible experience! My truck was towed to this location due to my strut bolts breaking that connected struts to control bar and dropping the entire part on the ground. It was not drivable and the steering wheel was not able to turn without bending the fender. I specifically told the mechanics the wheel can not be turned to get it in to their garage or more damages would occur. He assured me they could jack up the truck in the parking lot and replace the bolts so it didn't have to be moved. I repeated to them, DO NOT TURN THE WHEEL. Upon picking up my truck, we noticed scrapes and a bent and broken fender. They turned the wheel and pulled it into their garage which damaged my truck. Fender was not only bent, it was broken and paint was scraped. They insisted they did not bend it even after I showed them before pictures of my truck on the tow truck UNBENT. They said they would not be able to repair or pay for the damages but that they would call me back for some kind of resolution later that day. We never received a call and after calling them 2 more days in a row they continued to say they'd call back and never did. Extremely unprofessional and absolutely ridiculous that there would be damages made by them that they will not fix. Service manager was extremely rude about the entire situation as well. Now I will have to pay to fix damages THEY made."
"I ended up at Bob Sumerel after my dipstick broke off during an oil change and was not retrievable by the old change staff. The process that was supposed to take place, according to the oil place (they would file incident paperwork, reach out to Bob Sumerel to see how soon they could work my vehicle into their schedule, then they would call me, and they would assume repair cost) did not occur. I called Bob Sumerel 24 hours after the incident and explained the situation. Without question, he said to bring the vehicle in and gave me a time that worked for both of us. He explained that they might need 1-2 hours, so I came prepared to wait. When I checked in and showed him the oil change receipt, he stated that he had not yet received a call or any paperwork about the incident, but without hesitating had one of his technician pull the vehicle into one of the open bays while we finished with the intake questions. In about 30 minutes the broken dipstick was removed, a new one installed, my vehicle was pulled up to the front door and the manager handed me my keys, wishing me a good day and a Happy Thanksgiving! I asked about the oil change site incident report and cost coverage and he replied that they would work that out later, that the oil staff were probably just very busy. I normally have all my service work done at the dealership, but I'm seriously thinking about bringing my vehicle here. (While I was waiting, an older gentleman came in with a leaky tire issue. The manager asked him to have a seat and they could do the check-in while he rested in the chair. Before he completed the intake he had one of the technicians take a look at the tire. As he was finishing the intake the technician returned with news that there was a nail in the tire and they would repair it for him.) The customer service and attention to the little things, that I witnessed while waiting, make me want to tell everyone that there are still quality businesses in existence, and this is one of them."
"They didn't rotate my tires. Even though the paperwork stated that they were done. So before I left the shop I had them rotate the tires. It took over an hour they weren't busy at all during this time. They give me my car back. And the tires still weren't properly rotated. My passenger front tire has markings on it and it was in the same place as it was before the rotation. So they lied to me twice and made me wait for two hours. I won't be returning again. They have lost my trust."
"I walked in today and stood at the front for maybe 3-4 mins before 2 other employees even acknowledged me. The blonde girl (Brooklyn) asked how she could help me and I told her I needed my tires looked at, NOT TIRE PRESSURE CHECKED looked at and she says to the guy next to her “ she needs air in her tires” and i said that’s not what i said, i need them looked at because the tire light came on yesterday and i had already checked the tire pressure the day before and she caught an attitude with me and had a nasty facial expression and said again “ so the tire pressure needs to be checked” and then they told me to pull my car up. Pulled my car up just for them to only check the tire pressure on my tires, not even look at them after i had told them 3 times already I had previously checked the tire pressure the day before. Explained to the guy that the light comes on sometimes and I was curious as to why and he said “ your car just needs the tire pressure checked” how would you know if you didn’t even look at my tires? They didn’t even look to see if anything else was wrong with them…just checked the tire pressure, shut the tire light off in my car and said have a nice day. Brooklyn needs to work on her facial expressions and the way she speaks to customers. Seems like they just wanted me in and out and I was inconveniencing them and didn’t really want to help. UPDATE: Brooklyn was wrong, it wasnt just your “tires need air”…Went to Discount Tire on Fields Ertel for them to tell me there was something wrong w one of my tires because it had a bolt in it. Lazy business at this location"
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