Sleep Number 810 Eastgate North Drive, Cincinnati, OH 45245

"Really had a very good experience with the Sleep Number team over in Eastgate! All 3 team members worked with us and made it a very enjoyable experience as we worked our way through all the different types of Sleep Number beds, accessories, etc! Our primary sales person was Brandon, who had just started at the store in early January, and he was very good to work with for our sale!"

"We have not received our bed yet but the customer service was fantastic"

"This review is really just about the associate Steven. I don't want to say exactly how he exceeded my expectations with his customer service simply because I don't want people to expect him to do that all the time. But he was so patient and willing to help with every step of the process that my fiancé and I were equally happy with our purchase and to have met him. Awesome guy"

"We recently bought a base and a mattress from this store. One of the delivery men took the brand new base - which we have paid 3,000 with the mattress - on the floor of my garage which is under construction. When I complained to him, he dragged the brand new base on the floor to place it back on the box damaging its side. The fabric of the base became a mess as well. When I asked the delivery men to give me a phone number to file a complaint and request an exchange, the two young men had an argument outside my house and then they just disappeared. I called the manager of this store, who told me that he could not find any information to help me file a complaint against the two delivery men. The most unacceptable thing is that the two men were yelling and arguing in my front yard. Thankfully, I was given a customer service number and the company will exchange the base. However, we went through enormous stress having two men we don’t know arguing outside our house. We are not pleased at all we can’t find anyone at this store willing to help us locate these people and file a complaint. We will have to report the case to the better business bureau. It is pity though because our experience the first time at this store was great and the bed seems to be very comfortable but we did not even had the chance to try it yet."

"Great customer service. Location hard to find. Across from McDonald's in small strip with 3 stores. The back of the store is shown from roadway. Very nice selection. Priced higher than regular beds....but these are not just a regular bed.....aimed to your changing comfort."