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Kings Toyota Service Center
9500 Kings Automall Drive, Cincinnati, Ohio, United States
About the Kings Toyota Service Center
Kings Toyota Service Center is a top-rated car repair and maintenance facility located at 9500 Kings Automall Drive in Cincinnati, Ohio. Our experienced technicians are dedicated to providing exceptional service for all makes and models of vehicles. Whether you need routine maintenance or major repairs, you can trust our team to get the job done right the first time. Visit us today and experience the difference at Kings Toyota Service Center.
Photos of Kings Toyota Service Center
9500 Kings Automall Dr, Cincinnati, OH 45249, United States
Opening hours of Kings Toyota Service Center
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 15:00
Sunday:
Day off
Reviews of Kings Toyota Service Center
"Great service by great people! Thank you Steve, Jeremy! I love my Sienna!!"
"Negative changes in Service. I bought my car at Kings Toyota 15 years ago and have always had it serviced here. No significant issues until the past year. The Service Dept has gone to no-human-communication system and it's literally impossible to get any information about your car. In years past, the communication was great. During any appointment, someone discussed the inspection results for your car so you knew exactly what you were paying for, and you could plan ahead for what your car would need in the next 6-12 months. It was easy to make your next appointment online knowing what you needed. You also left with all this info attached to your receipt so you had some records. (It would be nice if those results were online, in your account, but at least you had something.) Now no one speaks to you and there's no information regarding what your car needs going forward. I've asked for the inspection results when I check out and the cashiers tell me if I didn't get a text, then everything was fine. I asked when I'd be due for a milestone service (ie, 50,000 mile, etc), but no one can tell me. It sucks. I've had 2 service technicians tell me I can call their direct lines and they'll tell me what I should schedule, but they never pick up their phones or return calls. They truly don't care about customer communication at all. Again, it just sucks and is the worst system compared to what it used to be. I'm sure the mechanics are good, but if you're planning to maintain your car well over the long haul, look for another service center to partner with."
"Not sure what has happened here. This place used to be one of the best places to get service done. Seems like they have a lot of people running around now and not getting anything productive done. Hard to get answers let alone get someone to actually talk to. I realize that they are probably the top service center in the region, maybe even the US. But should not take 2 hours to get an oil change done. Multiple people are always complaining about the wait times here. It’s gotten really bad. I enjoy the service and enjoy bringing it to a dealership but they have to do something to improve the service times and communication."
"I purchased a Certified used Toyota Camry from Joda Green, and I gotta say, it was a pleasure to do business with Kings Toyota. Joda did not try any bait and switch or high pressure tactics, which was a nice experience. Shout out to Terrell Davis in the finance department, who explained everything and was a pleasure to talk to. From test drive to finalization of paperwork I felt confident every step of the way. The service department got my Camry prepped and ready for delivery. They sent the car to get the windows tinted for me as well. When I drove off the lot I was very pleased with my purchase, and look forward to having my vehicle serviced here for years to come. Thank you to everyone involved with making my experience at KIngs Toyota super awesome."
"I have been a loyal customer of Kings Toyota for many years now, having purchased five cars from them over the years. The customer service I have received has been second to none, with the staff always being friendly and professional. On my last visit, my service advisor Mallory L. was exceptional, taking the time to explain each detail to me and providing me with an accurate cost estimate. They treated my car as good as they treated me. From the moment I arrived to the moment I left, I was treated with the utmost respect, something that is extremely important to me after 26 years of working in the industry. Kings Toyota is a prime example of what good customer service looks like and it is why I will continue to return to them for my automotive needs. Kim"
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