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Frontgate
5566 West Chester Road, Ohio, United States
About the Frontgate
Frontgate is a premier home goods store located at 5566 West Chester Road, Ohio, United States. With a wide selection of high-quality furniture, decor, and accessories, Frontgate is the perfect destination for those looking to elevate their living space. Whether you're looking for stylish outdoor furniture, luxurious bedding, or elegant home accents, Frontgate has everything you need to create a beautiful and inviting home. Visit us today and experience the luxury and sophistication that Frontgate has to offer.
Photos of Frontgate
5566 West Chester Rd, West Chester Township, OH 45069, United States
Opening hours of Frontgate
Monday:
Day off
Tuesday:
Day off
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 18:00
Sunday:
12:00 - 18:00
Reviews of Frontgate
"I noticed how many times this has been viewed... wow! My issue was resolved eventually and I do have two beautiful framed art pieces on my wall. I bought (2) 1500.00 framed prints. One was delivered w a damaged frame. I called customer service to replace the damaged item. I am on my (6th) exchange for the same print! YES I WROTE 6! ALL DAMAGED I asked them to give up at 5 but another came. I was given a discount.. not enough, I am a 5’2 woman with a 4 plus foot box to deal with each time. Unpacking /lRepacking, pulling it to my porch, no one showing up to pick up the return, pulling it back in. Currently I have gone through 4 people, some were “escalated” departments and almost two months in…I still have a huge box that I can’t get them to come pick up. Is there really not a service that you can hire to pick up a box in my neighborhood in the DFW area in a two month time frame? UPS passes my house probably 5 times a day? I’ve made 10 calls today to try and reach corporate or Paul Tarvin. Maybe he can get my box picked up?"
"Frontgate is a bad risk to purchase from: about a year ago, a new bath towel selvedge started to fray and when I called & I asked them if I needed to send proof of defect they said no and replaced the item right away. Great. But the big expensive stuff like umbrella parts....not so good. Most of the time, the CS reps just don't want to deal with anything complex, so they fluff it off. Today, I spoke with Cana, a very helpful CS rep who spent the time to research the purchase and I've been promised a return call from parts. We shall see if I actually hear from them. Frontgate's problem is they don't make ANYTHING, they are just a big expensive reseller that boasts of quality and uniqueness but doesn't back it up. One should carefully consider the aggravation issue when ordering from Frontgate. Caveat Emptor..... Later the promised FG CS dept emailed me that "due to confidentiality agreements, they won't give out the umbrella manufacturer's info" and they won't sell to the public - of course FG won't provide the parts either. So, buying anything from FG is a poor risk."
"I ordered a set of Christmas Ornaments online on 11/21. I checked order status daily until 12/1 when the status changed from "processing" to "backordered. Won't be delivered until 12/30." 10 days to tell me it's on backorder??? I called and they had no solution for me other than cancel my order and try to order something else. Big surprise, no other ornament sets were available. Then this idiot had the nerve to tell me, "it's always a good idea to call a company when purchasing items through their website." WHAT?!?! Since when? Online shopping isn't some new phenomenon! Have you been living in a cave since the 1980s?! DO NOT SHOP WITH THIS COMPANY! You will be disappointed."
"Luxury. It's not just for the privileged and rich. It's about vision. Lifestyle. The difference between purely functional humdrum and ease in performance. Simple elegance which affords harmony, beauty. A feeling I get using anything I've purchased from Frontgate. Not just attractive, durable or useful. Items which enhanced life. Made it flow. Home goods. Slimline ladders. Telescoping dusters or bulb replacers. Shower & bath accessories. Holiday decor. Furnishings. Indoor or outdoor. Rugs which look and feel perfect underfoot. Bronze freestanding pet gates with walk through doors. These items seem expensive and are. It's a matter of perspective. What you value. You get the inner indescribable satisfaction knowing what you wanted was exactly what you needed. They become priceless. Irreplaceable. Quality timeless merchandise. When I had questions I found customer service staff receptive, informative. I never had to return any purchase. They have a 90 day refund or exchange policy if for any reason you are not satisfied. Go ahead. Make your life a little easier. And smile."
"I purchased a teak shower rack years (item# 40855) came to us all mold (defective wood). I reached out to Charles Jacoby their head guro (past contact person who helped me before) and he offered to refund that rack back, as well as send a NEW replacement (very generous). We have had the new rack packed up in our climate controlled garage (Frontgate blames us for improper storage, RIGHT...) and recently about three months back pulled the new rack out and used it. The teak shelves were coming off after a few weeks (reaching for the shampoo bottle and it flung off) it was junky! I called the company and they arranged a return of the item, authorized a return label (requested a gift card and or replace the product with another). I used their pre-paid label and dropped it off at UPS. A few months have gone by (recently in 2017) and I called them to find out about the package (2 months now) and they were finally able to track the product, it was taken in on Jan 18th (from Elizabeth shipping manager at F.G.). She needed the invoice which was supplied in the package. I had misplaced the copy of the invoice but they did have the product back (confirmed). When I reached out to Charles Jacoby in Feb., he appeared willing to help but now he said I am out of luck on the item and they won't stand behind their own product warranty, FRONTGATE GUARANTEE: At Frontgate, our primary focus is quality. We guarantee that every product we sell will stand up to the supreme test - our customers' satisfaction. It does not sit well with us that they are keeping the product and no gift card and or replacement of product (per our request as well as arrangement we made well before we mailed it back to them). We feel very ripped off now! We reached out to their local BBB and after a few back and forth reports they basically dropped the complaint. If Frontgate had not agreed to take the item back in and not sent me a return label and not authorized to start that porcess it would be different. In our neck of the woods that stealing and it does not sit well with us that they never sent that item back and they kept it (broken or not). Lousy ordeal! They had a new manager contact us and she called in to get the matter settled and all she did was go over the same details and was offering no solution! I told her to call me back when she has a proper resolution and hung up the phone... calling a customer to argue, who needs that. The original founder Paul Tarvin of Frontgate was outstanding! Since Frontgate's inception, the focus has always been on courteous, personalized attention, NOT ANYMORE. They are being run by whoever now and it's lousy with a higher end catalog company (image they want to be so prestine) to treat any customer this way. Sure if this happened to them they would feel ripped off too!"
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