Gerber Collision & Glass

"If you value your time at all, go to any other repair shop. A car of mine had gotten hit from the rear and they’ve had the car since late OCTOBER. It is nearly the following year and they continue to lie, saying “the car will be ready at this day, oh sorry yeah we have to order another part. The car is in paint. There’s another part that’s in back order.” Absolutely terrible customer service and a clear lack of skill and care to get my car repaired in time."

"I'm giving 2 stars, rather than 1, because the work was completed. But the work took a long time and communication was challenging. After a small fender bender, it took 10 weeks for Gerber to get the car into the shop. Then the job, expected to take 1 week at the time of the original estimate, took 3.5. There were no unexpected additional work, based on the final bill, work remained essentially the same: replacing a light assembly & putting a new cover on the front bumper. Calling this shop is very frustrating as often (on 6 occasions) no one answered during business hours. I was then routed to the national call center, where no one answered as well. Gerber offers "regular" text updates but these too were irregular and did not follow their self-promoted schedule of twice weekly. If timeliness and good communication matter, I'd recommend finding a different shop."

"The guys at Gerber are very patient. I had my choice (from my insurance company) of recommendations for a shop to fix my car after being hit and decided to go with Gerber after reading others reviews. I was a little nervous from some reviews saying it would be in the shop longer than anticipated but that was not the case for me. I am very happy with the repairs and you cannot tell it was ever in an accident. I highly recommend them (I just hope I am never in that situation again)!"

"I had a fender bender over a month ago. My insurance company recommended them. So it was arranged to have my truck towed to them. They did have it for over a month. But with how things are going today. That is to be expected. I am very pleased with my truck. They did an awesome job on it. I believe it looks better now than it did before the wreck. They clean it up inside and out before handing her back to me. The only thing I wasn't happy about but I won't hold it against them. Is they couldn't find a bug shield that would fit my truck. But I was able to and I even installed it myself. Now I just have to be reimbursed by my insurance company for it. But I'm not going to count it against them. Because I feel they made up for it with other things that they did. They were also very friendly and professional. I would have no problem recommending them to someone if they needed their type of service. Thank you all for doing a great job."