AAA Tire And Auto Service - Huber Heights

"Warm, friendly & helpful service. I renew my membership there, have never used the car repair shop but they do a brisk business."

"Took my truck to have a diagnostic November 13th, was told I needed a coil pack replaced. Service engine light was on when vehicle was towed into facility. When I picked it up a few days later, 3 lights were on my dashboard! Went back in to notify the assistant manager, he proceeds to say, "I don't know why lights on on." Next day, a friend of mine popped the hood, to notice the throttle body hose disconnected, and piece that covers coil packs was exposed. Contacted Aj, assistant manager, to inform him of my issue. He proceeds to say, " Lack of communication." My parts were left sitting there at the facility, and yes, we had to travel an hour to retrieve those parts. I will NOT be revisiting this facility, and don't recommend anyone to. Thank God I made it home safely, major liability on their part."

"Relatively fast, but high cost, as all AAAs are. This is nice if you have a nice car, but I’ve got a piece of junk. Only went there because the starter died on me spontaneously. Kind folks."

"We had a poor customer experience with Assistant Manager AJ Sunderland. We've been coming to this location for a few years now for my F150 after miserable experiences with other locations providing false information to upsell services or just outright damaging our vehicles. Heres our experience bringing a Honda in for an oil change - Service was completed on Monday and we picked it up to go on about our week. On Wednesday it was noticed that oil had leaked out onto my in-laws driveway and we found leakage on our garage floor when the SUV was brought home. After taking pictures of the leak and undercarriage where it was clear oil was present my wife called AAA to bring the vehicle back in so that it could be checked Thursday for whether there was a missing gasket on the drain plug, problem with the oil filter or residual oil that was not cleaned up fully after the oil change. It was ultimately discovered that oil filter was defective so that was replaced and my wife went about her day thinking everything was corrected. No customer service concerns at this point as a defective part is what it is. Fix it and we move on. Now hyperaware to the prior leak from the oil filter my wife noticed more oil on the ground a few hours later in the garage which we chocked up to probably being residual because of multiple oil changes in a few days. My wife climbed under the SUV to look at where the oil might be coming from and noticed that there was now a missing plug/grommet from the plastic covers under the vehicle that had been there just hours prior. She went back to AAA for a 2nd time on Thursday to try and have them find the piece that had gone missing between fixing the oil filter, degreasing the subframe and releasing the vehicle to drive back to our home. It was not located so a replacement was put in place and my wife was taken out to the service bay to show her the replacement grommet and explain the residual oil. Up to this point, there had been no problems with customer service but the experience went downhill from here. After wrapping up the 2nd visit to AAA in the same day my wife requested documentation for what was done to add to our vehicle records. AJ typed out several notes explaining what was done during the final visit for the Honda and handed the paperwork to my wife with a "you're all set". Now up to this point for both visits on Thursday there was nothing said by AAA personnel to suggest being apologetic to the inconvenience of having to bring the vehicle back multiple times. Being in the customer service industry my wife paused to see if AJ would take the hint by asking "is there anything else?" to which he responded "nope you're good to go". Upset that her time was obviously not being considered she stated her concern over the lack of professionalism in the situation and left. On Saturday of the same week I took my F150 in to get the free part of the oil change promotion. While picking up my vehicle I noticed that AJ was sitting at his desk on the phone so I waited for him to conclude his conversation. I introduced myself and indicated that I was aware that he had assisted my wife with the Honda earlier in the week. Before I could finish speaking he began talking about how they had found a defective oil filter. I indicated that I was aware and that my wife had become upset due to having to come back a 2nd time on the same day and not receiving any acknowledgement being apologetic to the inconvenience of her time. He proceeded to be what I believe was very condescending stating that my wife had come in visibly upset and made the statement that once someone is in that state its hard for them to come out of it. That was followed up by him lying to me in person that he had been apologetic about the issue with the oil filter initially when I knew that to not be the case. The final straw was when he stated that he apologized for his apology not being up to my wife's standard. At that point I could see that the conversation could no longer be productive and opted to leave the facility. We won't be back."