Ashley Store

"Had a great buying experience! I was looking for a very specific style for a dining room table and chairs. Preston immediately showed me several options then left me alone so I could compare items without any sales pressure. Also helped that there was a great President’s Day Sale. Preston reviewed everything in writing and answered my questions prior to the actual purchase including a furniture guarantee. ! I purchased exactly what I was looking for at a great price and very happy with the entire experience."

"While having two fairly good experiences with Ashley, my most recent experience has been a nightmare. My wife and I purchased a dinning room table and chairs. We picked it up from the warehouse in Bowling Green and were told if there were any issues found after unboxing to contact the store (Rossford location). I got the base built and upon unboxing the top I noticed a defect in the table top. I checked the box, there was no damage to either side of the box and no impact marks of any kind on the table top. I can only assume it’s a manufacturing defect as the crack appears to be on a knot in the wood. I immediately contacted the store, to be put on hold for 15 minutes for them to give me a number which I called and was referred back to the store. I then called the store and waited on hold for an additional 20 minutes to speak to a manager who gave me another phone number stating the store cannot help me. I called this number and used the call back option. Around 30 minutes later my call was returned and I was told I needed to text an automated text line. So after talking to 5 different human beings I texted the automated text line. I was supposed to receive a text back from a tech. Needless to say I never received a reply. The next day I went into the store asking how to return the whole set. The store again told me they cannot help me with that. From there they gave me another number to call. I went to my car and called the number as I was not leaving without some sort of resolution. After waiting 22 minutes on hold and almost walking back into the store someone answered. The lady was very helpful and made me feel at ease. I was told a tech needed to assess the damage and determine if it could be repaired or if it needed to be replaced. From there I was told the earliest a tech could get to me is 4/23/2024. We bought the table on 1/26/2024 and picked it up 2/3/2024. So I’m stuck with a defective table for almost 3 months. Terrible customer service, the store is quick to take your money but can’t help with anything beyond that. Beyond disappointed and I will not do any future business with Ashley furniture."

"My wife and I stopped into the Rossford store this afternoon after spending the day in the Toledo area shopping for a sofa. We were super impressed with the selection and Preston, our sales assistant was absolutely AMAZING! He was knowledgeable and went above and beyond to help out."

"Chris my salesman was awesome. Very helpful and I believe he gave me a good deal. Didn't try to oversell me on anything. Extremely happy with my purchase. The sectional is very comfortable. I chose to pick it up at their warehouse instead of delivery. The service there was top notch also. Brought out my items quickly and loaded up with care. I'll definitely shop at the Perrysburg location again."

"If zero stars was an option, I would give this place that rating. The sales people were attentive and helpful until they had my credit card in their hands. Once they did, they were AWFUL. It started with delivery. The delivery men were absolutely incompetent. They broke a crucial piece of the bed frame I bought and had to take it back. When I called to find out when it would be replaced, they would not give a straight answer. I was on the phone with the help center for HOURS, 4 days in a row, with still no answers. Finally, one ‘customer service’ representative said they have the bed in stock, but the most convenient delivery day was TWO WEEKS after the original delivery, and they refused to make any adjustments. I have been sleeping on my COUCH for a week, and STILL have no clear answer on when my bed will be delivered. They consistently promise a call back, and never do. Save your money, save yourself a headache and go somewhere else. They are AWFUL!"