Grimestoppers

"Where do I even start? I worked for this company 4 years ago and i worked there for a year. I’m a good cleaner and loved the work. I got fired over a he said she said situation because of drama. Well fast forward 4 years later thinking things have changed I came back. Left my current job mind you paying more money to work for grime. I came in worked hard. Was happy with the people I worked with thought everything was cool. Well there was an incident where my crew leader heard me call her a name in which I did not , inside a customers home. Which I would never do. Well instead of asking me about it she went to “senior “ the boss and told him about it. On my one day off of work they decided to to huddle with multiple workers in the company and most knew I was going to be fired again over something I never did or said. I was not aloud to argue my side. I was not heard and I was treated like absolute scum. When I came into work on a Monday me having no clue since I was off on that last Friday I was told I wasn’t supposed to come in until ten in the morning instead of the normal 7:30 AM normal start time to talk with senior. I waited n hour n a half for him to get there for him to come in and treat me like trash on the side of a sidewalk . I do wish I had my phone recording the most unprofessional nasty things he was saying to me. From what I can remember he told me he did not want me working for his company anymore. I act like this nice great person but I’m not. I will never be able to work in management in a company like his. That I was not getting my last paycheck that I worked hard for (but I did borrow money from him ) I begged him to please still give me my last paycheck still and I promised to still pay him back. He laughed and said no. He told me he didn’t need me sitting in front of him crying to make him feel bad. Over all he was so heartless cruel and extremely unprofessional. He could have fired me over the phone instead of me driving the 40 mins to work to fire me n embarrass me the way he did. I did not get paid my last paycheck or the 2 hours I was there just to get fired. This management is ran so poorly he couldn’t even tell me the real reason why he was firing me. He said he didn’t have to get into it and tht he simply did not care. Maybe learn how to teach your workers and not be little them and talk down to them so much. I’ll miss some of the girls but I will never ever recommend anyone to work for this company ever again. I will be spreading the word on how I was treated and I will be filing for unemployment. Moral of the story the owner is a cruel person who does not give a s$it bout anyone unless you are making him money. Him caring is all an act and hopefully he knows enough about karma to do better !!!"

"Was hired here and told I would get a week of training. After the first house they immediately had me get to work which I did not mind however no one watched me to make sure I was doing things correctly and I overheard the lead talking negative about me when she should've been giving tips instead considering it was my first day. After my shift had ended the lead had said I made no progress and I was fired. I was basically told I should be at the same speed and level as the lead who had been there for 22 years. No one should be expected of that much on their first day. Too high of expectations and inconsiderate of understanding being new. Also should not tell new hires they will be given a week of training but then expect magic on the first day."

"I had just bought a house in Willoughby. The only things in the house were 2 couches, dining room set, a mattress and dresser. Not a whole lot to be in the way. Also have 2 dogs and a cat that I had taken outside so not to be in the way either. 3 women showed up, got to work right away. Whomever did the master bathroom did an exceptional job. The rest of the house left a lot to be desired. The fridge shelves were done but not the door shelves. The oven top still had a bunch of stuff all over it that was able to be wiped up with a paper towel by myself. Inside the oven wasn’t even touched. And this is after you tell the client that they have to spray oven cleaner for your workers. The second bathroom still had dust over the light fixture. “Remove build up” as listed on the website wasn’t removed at all. Toilet wasn’t even touched. Windows are double hung so they are very easy to pop open and take care of, but they weren’t even touched. Same with the tracks of the windows and the tracks of the sliding doors. The bar in the lower level is still sticky like it wasn’t even done. The center area of the floor was good but it was like they just pushed the dust and dirt to the corner. The vents are still dusty. The cabinets weren’t done. I asked for a move in special, and was told that I had to add on “inside the fridge,” “inside the cabinets,” and “inside the oven” when I was called about them having to cancel our Friday appointment and move it to Wednesday. After reviewing the website, it turns out all those thing I was told to add on were actually part of the move in special. It took them 3 hours to not complete the job. We waited to move everything in to our new home just so it would be easier cleaning for them. This whole order cost me $451."

"I had an awful experience with this company. I selected the One-time Spring Clean with almost every extra they offered (Move-In Move-Out service, Hard wood Floors, Basement Cleaned, Oven Cleaned, Inside Cupboards Clean) for the house I just purchased. It is an older house and had been empty for awhile so it needed a good cleaning. I called the company to ensure that the services I selected would cover what I was looking to have done. I was reassured that by adding these extra services I would get what I was looking for. She went on to say that they may need more time than the 3 hours and 35 minutes that was estimated but I would just be charged the hourly rate for any extra time the team needed to finish the job. The team showed up with a bucket some drug store all purpose cleaner and a vacuum. If they had window cleaner or degreaser they didn't take it out of the car. They said they were only allowed to stay for 3 hours, no longer and probably couldn't get the basement done. When I said that I paid extra for the basement and definitely wanted that done they cut corners in cleaning the rest of the house in order to wipe a rag over some parts of the basement. They ended up leaving after only staying for 2 hours and 45 minutes. The service I purchased included: "washing inside reachable windows, sills, ledges and tracks" - NONE of my windows were touched! When pointing out the dead flies that were in the tracks they said they didn't have the tools to clean the tracks. How do they not have the tools if they are a "professional cleaning" service and offer cleaning the window tracks as part of the package that I selected? None of the cupboards were cleaned on the inside; random lights were dusted (description of service says that "all lights and fans will be hand washed"), none of the baseboards were touched (description of service says "hand wash woodwork including baseboards, doors, banisters and exterior of cabinets"), some cobwebs removed but not all. I had to ask the team over and over again to go back and clean the shelves in the closets, the mantle over the fireplace because after they said they were done I went to check it out and it hadn't been touched. There was a grease spot in one of the cupboards in the kitchen and when I saw it was still there I asked them to clean it, they replied that they couldn't get it out due to the cleaning products they had. I applied a degreaser to it and it came out in 5 minutes. How does a "professional cleaning service not have the products or knowledge to clean the examples I have given? My expectation was that for the $340 I paid I would get a team that was coming in with professional equipment that I would not have access to. I didn't hire them for a Maintenance Clean which is basically what I got and I didn't even get all the services listed under this package. I booked this company due to their 200% satisfaction guaranteed and when I tried calling to discuss the service I received I couldn't get anyone to answer or return my call. Of the 5 times I tried calling, 1 time my call was returned when I was in a meeting at work and I couldn't answer. I tried several times to call after that and I couldn't get anyone to answer. Unless someone at this company cares to return my call and speak with me to make this right I am going to file a report with the BBB. This company does not live up to any of the expectations they portray on their website. I do not recommend and believe you will be setting yourself up for disappointment."

"TEAM RUTH!! We have used Grimestoppers for five years, and we highly recommend their outstanding service. Ruth's crew, in particular, has always exceeded our expectations of dependability and quality. Ruth has never canceled or missed a day in five years, for any reason. I have watched in disbelief as they've powered through knee-deep snow to get to our front door. We trust and count on Ruth's crew to keep our house clean and tidy, and we hope you will, too."