Gelzer's Hardware 115 Carleton Road East, Hillsdale, MI 49242

"Tag said 15$. Showed to salesperson. He rips it off.rings up 16.99$.Refused to let me return when they did not work to extract nipple on broken pipe."

"The show ends at the cash register. When in to purchase two items, gentleman in plumbing was great, and showed me several solutions. When to purchase my two items and one item listed as $2.99 was rung up at $4.99, and the register agent a young lady, who was cold to start with lost it. We went back and i showed her where i got the item, which was mark $2.99, on way back she hollered at a fellow worker to fix the prices. We go back and she rings up the $2.99 without any further discussion. I won't go back and i feel sorry for the employee who have to work with this princess. The register is the final place a store has to make sure clients are happy, and this employee need more training or a new job."

"I've had 3 keys made 3 different vehicles, only 1 key had chip and they just made one to get in the doors, however it messed up the security alarms amd now everytime we put the regular key in ignition it goes off. As soon as I used the key to start my truck which don't have chipped key, now the security won't work. The key fob won't work but did before I used the key they made. I would not reccomend getting any vehicle keys made from these guys!"

"I’ve been here dozens of times, and they have a solid selection and helpful staff. It’s rare that I can’t find what I need for homeowner projects. Their new building is organized, attractive, and clean. I love having a good locally owned hardware store just a few minutes away."

"I am changing my review because I was wrong about the return policies of other stores and you pointed that out to me very effectively. I did not read the fine print, so to speak. I am sorry for being confidently and obstinately wrong; I’m sure you already have to deal with customers like that all the time. Thank you for handling my unfounded complaint in a professional manner."