Hand and Stone Massage and Facial Spa
1888 Hilliard Rome Road, Hilliard, Ohio, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa in Hilliard, Ohio is a luxurious beauty salon and spa located at 1888 Hilliard Rome Road. Step into a tranquil oasis where you can relax and rejuvenate with a wide range of massage and facial treatments. Our skilled therapists and estheticians will pamper you with top-notch services to help you unwind and refresh. Whether you are looking to release tension with a deep tissue massage or achieve glowing skin with a customized facial, Hand and Stone has you covered. Visit us today for a truly indulgent spa experience.
Photos of Hand and Stone Massage and Facial Spa
1888 Hilliard Rome Rd, Hilliard, OH 43026, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
08:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"Both my wife and daughter were taken back late. My wife's time started almost a half hour late and my daughter's time was started almost a full 10 minutes late. My only received 30 minutes of her one hour massage and my daughter only received about 45 minutes of her one hour massage. They also lost my daughter's appointment despite them both being booked almost a full month in advance. Both massage therapists were great though."
"Cora just gave me one of the best massages of all time. They are incredibly knowledgeable and skillful and gave me super great insights as to why my body is feeling the way it is. They listened to my concerns and addressed every single one. 10/10 recommend seeing them!"
"Let me start with the fact that I went in with a gift card with a value of $119, and I scheduled my very firtst appointment, so I used the introductery offer. The introductory offer was $79, so I added deep tissue for $15. Girl at front desk was very sweet, she took my gift card before I went in. I got in the room and my massage therapist informed me there would not be a deep tissue, she does not do that, and said they should of called me that morning. I never got that message, and I only found out because I brought it up. I went ahead and had the massage, although it was very nice, and she was fantastic, it's not what I signed up for online. They put me with whoever was available and I was told they all do deep tissue, but some are not as good as others. I finished with my massage, left my girl a nice tip, even though things were not going as planned; NOT HER FAULT! When I went out to get the remainder of my gift card the girl began to immediately sell me on a monthly membership, and that it would be the only way I could get back the balance of my gift card! I was VERY CONFUSED by this. Anyway I did end up getting talked into a membership for $79 a month which would provide 1 facial or massage a month at the introductery price (???), and was told she would add the remainder of my gift card to my account. I checked a couple days later after a friend of mine went in for a massage, and spoke of her bad experience where they weren't going to honor her gift card because they said it expired in November (THERE IS NO EXPIRATION DATE ON THE CARD), & the remainder of my gift card was not added to my account. I was SO MAD I called immediately and canceled my monthy membership, that wasn't even due to start until January 16, and explained that I was EXTREMELY unhappy with how they do business, and wanted my account canceled immediately! Called 2 days later, which is today, because the membership had not been canceled, and "Hannah" wasn't about to let it go and continued to try and sell me after I explained, yet again, with why I was canceling, and she preceded to give me a whole different explanation on why they keep the difference, it's by service, didn't matter that the person who bought (and paid their hard earned money) the card, paid them $119 and they were going to keep the difference. Hannah kept trying to talk over me and keep me on this monthly, I finally said very assertively "I don't want to hear it, cancel my account" she said fine and hung up on me! I am still waiting on confirmation that my account will be canceled or has been, it still is not showing canceled online! I AM JUST LETTING YOU KNOW, these people that own this place are obviously horrible, and cheat people out of their money. The girls and the therepists as far as I know are very sweet, and unfortunately working in a bad situation! I highly recommend you go ANYWHERE ELSE BUT HERE!! So unfortunate that such a generous gift given to me by my dear friend, turned into such a negative experince. She too will not be going back, she will be going to the Dublin location on a permanent basis now, says they are MUCH BETTER!!"
"I got a massage and a facial on Monday and it was truly the best experience I have ever had. I have a 3 year old daughter and I work full-time, so I do not make time for myself enough. I signed up for their lifestyle program, which will definitely help me MAKE myself take care of me. :')"
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