Giant Eagle Pharmacy

"Walking into this Giant Eagle to pick up my meds, is like walking into a Wes Anderson film. Why is there no drive thru for the pharmacy?! I’m guessing because the parking is not set up for that.. When they have the “head pharmacist” come over and speak to me about my meds, he comes off condescending and rude. I cringe when I go in here. I’m looking for a new place!"

"The pharmacist and the staff are great. Very helpful, very knowledgeable."

"Zero stars. This pathetic excuse for a friendly neighborhood pharmacy is a waste of space in an otherwise beautifully maintained historical landmark of a city. Not only does it not have a drive thru, speaking with any one of the staff is like being scolded by the middle school principal. It’s horrifying, unnecessary, and downright embarrassing for everyone unlucky enough to bear witness, let alone be directly involved. This pharmacy location was suggested to me by the friendly and courteous staff at the W. 117th location after they were unable to fill one of my prescriptions due to stocking issues. From the beginning of my phone call, I was made to feel like I had interrupted something far more important. After I gave my name, birthdate, and refill request, I was placed on hold while the pharmacy tech checked to make sure it could be filled. After some time, the call resumed, this time with a new voice introducing themselves as a pharmacist. I gave my name, birthdate, and refill request again. Without having to hold, the pharmacist was quick to tell me they wouldn’t be able to fill my 3-month supply. I corrected him that I only require a 1-month supply, to which, he told me that the stock at his store is low, and he has to have enough for his “regular patients” at his particular store. I pointed out that I was a Giant Eagle pharmacy customer that filled regularly at the location on W. 117th, among others, and was encouraged by them to call. To these obvious tender pleas for amnesty, I was repeatedly told the exact same thing in a truly astonishing number of variations. When I then told him that I felt that was a pretty rude way to operate, considering I need the medication, he showed no signs of empathy, talking speedily about shortage of stock everywhere and having to fill other prescriptions for the day. At one point, he even told me I was misunderstanding him, followed by, “I wish I could help you, but I have to prioritize the people that live 2 blocks away.” I had to laugh at this point, so I knew it was time to give up. I thanked him for absolutely nothing, and hung up to call another Giant Eagle location. The very next location that I called was able to set up my prescription refill in a matter of minutes. It genuinely boggles the mind how it pays to be so downright unkind. I hope all the staff has a great day today, maybe catch some positive vibes. And I hope none of the LaKeWoOd ReGuLaR PaTieNts ever have to feel the type of ostracizing treatment I experienced this morning."

"Nora is amazing on how she takes care of customers at the giant eagle in Lakewood it’s not really a fun job but she makes sure every experience is pleasant good job Nora"

"Love the staff, from Ken to Angelique"