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Walgreens Pharmacy
6617 Dixie Highway, Florence, Kentucky 41042
About the Walgreens Pharmacy
Walgreens Pharmacy is a trusted healthcare institution located at 6617 Dixie Highway in Florence, Kentucky, United States. As a comprehensive health and pharmacy store, Walgreens offers a wide range of prescription medications, over-the-counter drugs, health and wellness products, as well as beauty and personal care items. With a team of knowledgeable pharmacists and healthcare professionals, Walgreens Pharmacy is committed to providing top-notch customer service and expert advice on medication management and healthcare needs. Visit Walgreens Pharmacy for all your health and wellness needs in a convenient and friendly environment.
Photos of Walgreens Pharmacy
6617 Dixie Hwy, Florence, KY 41042, United States
Opening hours of Walgreens Pharmacy
Monday:
14:00 - 20:00
Tuesday:
14:00 - 20:00
Wednesday:
14:00 - 20:00
Thursday:
14:00 - 20:00
Friday:
14:00 - 20:00
Saturday:
14:00 - 18:00
Sunday:
Closed
Reviews of Walgreens Pharmacy
"The wort customer service pharmacy around, called to update insurance was on hold for 30 minutes, when the gentleman did answer he was rude put me back on hold, when he answered again 20 minutes later he hung up. Finally get threw and they say prescription will be ready in 30 minutes, show up 30 minutes later they say another 30 minutes, I go back in and for the 3rd time was told it would be another 30 minutes. Will never use this place again."
"I changed pharmacies for convenience. My experience was nothing like convenience, unfortunately. The pharmacy staff were rude and disrespectful on multiple occasions. First, there was a problem with their automated refill request system. I would confirm a refill only to arrive and be told it wasn’t in their system. I patiently tried to explain that the issue needed looking into and corrected, (perhaps some personal information was missing or incorrect), but they repeatedly ignored me, asking if I was waiting for it or coming back later. They never offered to advise the manager of the issue so that they, or an information technology professional might look into it. Therefore, every time I went to pick up my prescription I was told the same thing and asked to wait 20 minutes or comeback later. I’m not an impatient person but this got to be extremely inconvenient, as it would for anyone. Once, a staff scanned a controlled medication I had requested to be refilled. They attempted to pass it to the wrong person, without having checked identification. When the mistake was discovered, however, instead of notifying a manager they simply put it aside, leaving it in their system as “picked up”. When I came to pick it up, two days later, I was argued with and scolded, sternly, stating the same thing 3 times: You picked it up on Friday!”. (It was now Sunday.) This, by the pharmacy manager, who then realized, after the scolding, that it was an error of another associate. And, I would have to wait 20 minutes while he got it ready. I asked information about what happened, trying to clarify it. The manager began, very angrily, telling me “your problem is you don’t like to wait!”, and he very clearly told me , “it seems we can do nothing to make you happy! Why don’t you just change to a different pharmacy!”. I told him I would go home, (having walked there with our Pomeranian), and return in our vehicle. He avoided me when I returned. No apologies. I contacted their customer service team to complain, after the first angry episode, in June. I contacted them repeatedly after this horrible experience persisted, a staff attitude problem, that, even after an apology from the GM, didn’t improve. On my last visit, there were 4 employees, counting the pharmacy manager. They proceeded to act like a bunch of hyenas, laughing and painstakingly trying to extend the simple process of picking up one’s prescription. My spouse was with me, witness to their behavior. My spouse insisted to pickup any medication for me in the future. I decided to change pharmacies the next day. I cannot express in words the stress I was forced to endure by this ongoing problem, from changing pharmacies in May, until now, late November. It has been horrible, and it’s extremely unbelievable that any business, especially one dealing in healthcare, would tolerate management and staff who behave like these."
"Great pharmacy"
"Never have a problem here. Workers are nice and helpful too."
"Shop here alot, nice workers, clean store, everything easy to find"
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