AT&T Store 2489 West Michigan Street, Sidney, OH 45365

"I had issues with my older Android phone (maybe 5+ years old, I dislike change. Anyways, the salesman Devin was VERY helpful. I did end up getting new Android ( not as heavy duty as my last phone, I have a tendency to break them) he transferred everything over. Some of the apps that weren't working on the older phone was working on the new phone. He was patient, got me up, and out of there with minimal delays, and made me very appreciative of stopping in. My past experience with the help in there wasn't pleasant, yet Devin changed my outlook on that store."

"The customer service rep (Moore) provided the best customer service I have ever had for phones. He was knowledgeable, straightforward, patient, and efficient. Based on our interaction, I will continue to shop AT&T."

"Matt at the Sidney store was very patient and helped us with all of our cellular needs, He helped us switch over our apps and was very helpful & patient with setting up Our new service, I would definitely recommend a 10 out of 10."

"The mistakes the employee at this store made setting up our service led to months of hell involving massive errant charges to my account and illegitimate suspension of my phone service. It was so bad and became so complicated, no one at the call center could sort it out. The issues weren't resolved or even completely understood until we filed a Better Business Bureau complaint and an agent from the company president's office had a look at it. The agent explained in detail to me what had gone wrong and made it clear to me everything stemmed from actions taken at this store. She said that feedback would be provided to the store which could lead to staffing changes, but that because this store is an "authorized retailer" and not managed by AT&T they could not make those changes directly. Another thing to note is that she told me that now that the smoke has cleared, there is still a phone missing and it seems it may have been stolen. My advice is to give the management time to clean house before you even consider visiting this location."