Kroger Marketplace

"Unfortunately, this location has gone downhill. When I shop at this store, I leave feeling frustrated because they are constantly out of items and brand selection is limited (this wasn’t always the case). Plus, the self check-out situation is a ridiculous cluster. This is so disappointing because I live less than 2 miles away and it was nice (for a while) having a quality grocery store nearby. I have found another store across town that is well stocked, has a good variety, and actual check out lanes!"

"This is a very large Kroger store that has a large clothing, shoe and home goods selection in addition to groceries. The store is clean and the shelves are well stocked. There are plenty of helpful workers."

"Again, I've arrived to return some bottles and the return is closed. This is absolutely ridiculous, if you can't staff or provide the service when advertised. DON'T OFFER IT AT ALL. I shop for groceries at Kroger but the lack of professionalism when operating something as simple as this, makes me want to spend my money elsewhere entirely."

"A couple days ago I bought strawberries through U-scan. They rang up 3.49 and were on sale for 1.77. The clerk fixed it and I asked about scan right guarantee. She stated "Don't know anything about that." I found that odd being a cashier. It was not a digital item. I just ran in to get milk this evening and went to the service desk and asked again about it. I want to know how it works. The young girl stated there is nothing I can do for you and was put out and stated the U-scan people don't handle that and since it was digital, which it wasn't, it was already fixed. I truly believe people don't want to do their jobs. In Ohio the U-scans have a button for scan rite guarantee. I know its different in Michigan. I wasn't asking for a freebie of any kind. I want to know how it works in Michigan. I am a Michigan resident. The manager could not be found and I made an effort at the seafood department. The seafood department did make an effort to look in the break room. They could not page. I found that odd. No manager. I did not want my milk to get warm. I left. I did walk around a bit looking for a Cheryl name tag. I am looking for information about scan rite guarantee in Michigan. Two days practically in a row dealing with uneducated clerks. I will shop at Ohio Kroger. They know how to do their jobs and are a lot nicer. Just sayin."

"Its crazy that I have to find a different regular grocery store, considering kroger is one mile from my house, but I guess I have to make the drive to somewhere else. Now that they have apparently fully integrated self scan checkouts, they've changed them to being nigh unusable. The new belt style checkout that they replaced half of a dozen regular checkouts with are ridiculous and just increase the wait time to be able to leave. The rest of them are also insane and you have to wait 5 or more entire minutes for the self checkout clerk to even look up from their conversations to realize they need to fix the machine. Which need attention about every 2 minutes leading to every person in the self checkout all looking at one another because they're all stuck waiting for an employee. All of that I could begrudgingly stand, but today I was accused of stealing something by the computer, because it took me too long to figure out where the bar code was on a box. So I had to wait around for the clerk to go through my bags and decide I didn't do anything wrong even though on the camera replay it was obvious that I was turning over the box looking for the car code. I am absolutely furious. Never again will I darken their doorstep. I will make the 20-minute drive to anywhere else before setting foot there again, its the worst customer experience I have ever had."