Kroger Pharmacy,

210 Sterling Run Boulevard, Mount Orab, OH 45154

"Worthless excuse of a pharmacy. Had a simple antibiotic script sent there and they were out of it. Didn't tell the doctor or me until i was standing in front of them that they didn't have it. Wanted it sent to a different pharmacy and they couldn't even do that since their phone system was down. Told I just had to deal with it and wait 2 days and they might actually have it."

"Place is a joke , ridiculous wait times , and terrible customer service . I tried to even call them more than once and both times let the phone ring for almost 5 minutes before I gave up. Im switching pharmacies , I hope they get shut down, no point in being open if they aren't gonna do their job"

"I see a lot of bad reviews on here that boils down to irresponsibility on the customers part and expecting the pharmacy staff to be mind readers and automatically know what insurance is their newest one when they never mentioned if they gave the pharmacy their newest insurance information, or expecting complicated transactions to be able to be done in the drive thru (which is only for convenience) or thinking that their doctor’s office knows the pharmacy wait times, or that it’s an inconvenience to wait 30 minutes for a prescription when the pharmacy staff has to do health screenings(which should be your doctor’s responsibility) and vaccines(since doctors offices don’t want to do them or carry the proper vaccines in their office anymore) as well as their regular pharmacy duties to serve thousands of customers and being cursed out and verbally and emotionally abused by customers on an hourly basis. Sounds like many people should be more appreciative and stop acting entitled and learn to be responsible patients and know what medications they are taking and what insurance is their current ones. When a doctor sends over a generic script for “Blood glucose test strips” or Blood glucose meter” because the patient doesn’t tell the doctor which meter is their current meter, I don’t know how customers expect to get the correct product when the pharmacy isn’t notified which one they are using. Be responsible for your medications, people. It’s not pharmacy’s responsibility to do your job for you."

"Hands down the worst pharmacy we’ve used in 20 years. They ran my wife’s prescription through our old insurance. Then they gave my wife the wrong kit for regular testing she does at home. We called them to tell them they gave us the wrong kit. They didn’t even apologize; told us to come back in to swap out for the correct one. We drove 35 minutes back, waited in the drive through and were told we would, not only need to come into the pharmacy, but also need to wait at least 20 minutes to swap out a kit that’s over the counter. Female pharmacist was rude and dismissive; no customer service skills. She acted like we were inconveniencing her. Total joke of an experience. Did I mention we waited 25 minutes in the drive through our first visit as well. I know Kroger hires bottom of the barrel pharmacists, because they’re cheaper, but this was ridiculous."

"I switched pharmacies a few years ago and now only use Kroger Pharmacy for short term scripts. Today after waiting 4 hours for an antibiotic- I plan to stop using Kroger Pharmacy for any meds. The staff always seems overwhelmed and rushed. I consistently have delays when picking up meds. Kroger staff have always blamed the physician office but since I moved my daily meds to Walgreens, I've not had one problem getting my meds in a timely and efficient manner. Kroger Pharmacy= frustrating and poor experience."